Transforming Customer Experiences
The HBS Advantage
Our Executive Education programs are developed and taught by HBS faculty who are widely recognized as skilled educators, groundbreaking researchers, and award-winning authors. Through their board memberships, consulting, and field-based research, they address the complex challenges facing business leaders across the globe
C. D. Spangler Professor of Business Administration
Edward W. Conard Associate Professor of Business Administration
Assistant Professor of Business Administration
UPS Foundation Professor of Service Management
Sicupira Family Associate Professor of Business Administration
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The HBS Advantage
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Our Executive Education programs are developed and taught by HBS faculty who are widely recognized as skilled educators, groundbreaking researchers, and award-winning authors. Through their board memberships, consulting, and field-based research, they address the complex challenges facing business leaders across the globe
Faculty Chair
C. D. Spangler Professor of Business Administration
HBS Unit:Technology and Operations ManagementFacultyEdward W. Conard Associate Professor of Business Administration
HBS Unit:Organizational BehaviorAssistant Professor of Business Administration
HBS Unit:Technology and Operations ManagementUPS Foundation Professor of Service Management
HBS Unit:Technology and Operations ManagementSicupira Family Associate Professor of Business Administration
HBS Unit:Technology and Operations Management