Performance Measurement for Effective Management of Nonprofit Organizations
Your Course of Study
The program helps nonprofit executives think conceptually about organizational performance measurement systems. Through a powerful combination of faculty presentations, case studies, and group discussions, participants examine the rationale behind performance measurement and gain valuable insight into its critical aspects. Core curriculum topics include:
Challenges and Obstacles to Managing Organizational Performance
Building a performance-based culture; understanding organizational "accountability flow"; implementing a performance management strategy.
Strategic Uses of Organizational Performance Management
Recognizing value and satisfying expectations; increasing productivity; fostering creativity and innovation; improving individual behavior.
Assessing and Responding to Demands for Accountability
Balancing external and internal accountability; dealing with the forces that shape the nonprofit environment.
Aligning Mission and Organizational Performance Management
Linking mission, performance, and impact; recognizing what is being measured and what is being delivered.
Approaches for Organizational Performance Measurement
Deciding what to measure; choosing the right approach for the job; understanding implementation challenges.
Instituting and Sustaining Organizational Performance Management Systems
Implementing and sustaining a performance management system; building capacity; assessing communication issues.