Your Course of Study

This nonprofit management program helps executives think conceptually about organizational performance measurement systems. Through a powerful combination of faculty presentations, case studies, and group discussions, participants examine the rationale behind performance measurement and gain valuable insight into its critical aspects. Core curriculum topics include:

Challenges and Obstacles to Managing Organizational Performance

Building a performance-based culture; understanding organizational "accountability flow"; implementing a performance management strategy.

Strategic Uses of Organizational Performance Management

Recognizing value and satisfying expectations; increasing productivity; fostering creativity and innovation; improving individual behavior.

Assessing and Responding to Demands for Accountability

Balancing external and internal accountability; dealing with the forces that shape the nonprofit environment.

Aligning Mission and Organizational Performance Management

Linking mission, performance, and impact; recognizing what is being measured and what is being delivered.

Approaches for Organizational Performance Measurement

Deciding what to measure; choosing the right approach for the job; understanding implementation challenges.

Instituting and Sustaining Organizational Performance Management Systems

Implementing and sustaining a performance management system; building capacity; assessing communication issues.