Achieving Breakthrough Service
What You Can Expect
This leadership training program focuses on practical strategies for delivering breakthrough service to your customers, employees, and shareholders. From increasing loyalty and enhancing cross-selling efforts to reducing costs and measuring performance, you will gain the tools and skills to boost employee and client satisfaction levels—while also increasing profits and growth. Specifically, you will return to your organization better prepared to:
- Motivate employees across functions to deliver exceptional value
- Enhance customer loyalty through targeted retention efforts
- Deliver more value to existing clients by raising service standards
- Use customer insights and data to enhance research and development efforts
- Improve hiring and training initiatives throughout the organization
- Link employee incentives to employee performance enterprise-wide
- Reduce costs by investing exclusively in service levels that clients value
- Align service cultures with strategic choices
- Customize leadership decisions to specific performance goals
- Identify and resolve personal barriers that impact organizational performance
How Will My Organization Benefit?
Executive Education programs at Harvard Business School are a significant investment for both you and your organization. Going far beyond the basic transmission of skills and theories, each leadership development program provides applicable lessons in the classroom that can be implemented successfully within your organization. You will acquire a fresh perspective on global business from our groundbreaking curriculum, world-renowned faculty, and an accomplished group of elite peers from around the world.