Today's health care organizations need leaders who can respond to the challenge of
delivering greater value through a combination of higher quality, lower cost, and
broader access. Spanning seven months and including a combination of live online sessions,
self-paced lessons, and a capstone week on the HBS campus, this program will help
you innovate and build the capabilities to provide quality and compassionate care
in a cost-effective and integrated manner—even in the face of rising expectations,
shifting health policies, and constrained resources.
Today's health care organizations need leaders who can respond to the challenge of
delivering greater value through a combination of higher quality, lower cost, and
broader access. Spanning seven months and including a combination of live online sessions,
self-paced lessons, and a capstone week on the HBS campus, this program will help
you innovate and build the capabilities to provide quality and compassionate care
in a cost-effective and integrated manner—even in the face of rising expectations,
shifting health policies, and constrained resources.
Emphasizing opportunities for innovation, this health care management program prepares
you to improve medical and economic outcomes at a time when patient needs are becoming
more complex, technology innovations are enabling and forcing delivery model reform,
and payers are demanding cost control. These factors have become particularly salient
during the COVID-19 pandemic, which has placed great strain on health care delivery,
and has posed significant challenges for vulnerable populations. Yet these issues
are not unique to the pandemic; they are systemic factors that have represented ongoing
challenges for health care leaders. Throughout this course, you will develop approaches
for dealing with these challenges by exploring breakthrough delivery models and practices;
building capabilities in strategy, operations, finance, and leadership; and enhancing
your ability to drive change, manage people, and improve patient care.
Emphasizing opportunities for innovation, this health care management program prepares
you to improve medical and economic outcomes at a time when patient needs are becoming
more complex, technology innovations are enabling and forcing delivery model reform,
and payers are demanding cost control. These factors have become particularly salient
during the COVID-19 pandemic, which has placed great strain on health care delivery,
and has posed significant challenges for vulnerable populations. Yet these issues
are not unique to the pandemic; they are systemic factors that have represented ongoing
challenges for health care leaders. Throughout this course, you will develop approaches
for dealing with these challenges by exploring breakthrough delivery models and practices;
building capabilities in strategy, operations, finance, and leadership; and enhancing
your ability to drive change, manage people, and improve patient care.
Details
Improve your organization's performance
Identify and address gaps in your health care delivery organization
Evaluate and create flexible strategies for ensuring more effective care
Respond to new market forces, payment models, and consumer expectations
Analyze and improve the financial health of your organization
Enhance coordination of services
Stimulate and improve innovation over time
Become a more capable health care leader
Build skills to design and lead a competitive health care delivery organization
Understand how effective leaders mentor, monitor, direct, and inspire
Foster innovation and effective teamwork
Learn tools and techniques for designing and managing successful organizations
Expand your personal and professional network
Extend your network by living and working with accomplished executives from across
the globe who possess deep and varied experience in health care
Build relationships with a diverse group of peers who can provide wide-ranging insights
into your business challenges and career decisions
Who Should Attend
Clinical and nonclinical leaders with more than 10 years of experience in large established
health care delivery organizations
Physician chiefs and subspecialty chiefs, nurse executives, and leaders from physician
network organizations
Administrative executives and those in functions such as innovation, strategy, information
technology, finance, and human capital
Because this health care management program focuses on developing strategies that
address organizational challenges, it is ideal for teams. Attendance by multiple representatives
from your organization not only will foster teamwork, but also will amplify impact.
A limited number of needs-based partial scholarships are available to be applied towards
program tuition. After being accepted to the program, and prior to the program start,
participants may send a brief statement of need for review by the financial aid committee.
For more information, please contact Melissa Walawender at mwalawender@hbs.edu or 1.617.495.6266.
Program for Leadership Development participants earn 10 PLDA Points on completion
of this program.
Dive Deeper into the Experience
Good Management Can Save Your Life
Prof. Raffaella Sadun researches how clinicians and administrators can better manage care delivery.
Clinical and nonclinical leaders with more than 10 years of experience in large established
health care delivery organizations
Physician chiefs and subspecialty chiefs, nurse executives, and leaders from physician
network organizations
Administrative executives and those in functions such as innovation, strategy, information
technology, finance, and human capital
Because this health care management program focuses on developing strategies that
address organizational challenges, it is ideal for teams. Attendance by multiple representatives
from your organization not only will foster teamwork, but also will amplify impact.
A limited number of needs-based partial scholarships are available to be applied towards
program tuition. After being accepted to the program, and prior to the program start,
participants may send a brief statement of need for review by the financial aid committee.
For more information, please contact Melissa Walawender at mwalawender@hbs.edu or 1.617.495.6266.
Program for Leadership Development participants earn 10 PLDA Points on completion
of this program.
Dive Deeper into the Experience
Good Management Can Save Your Life
Prof. Raffaella Sadun researches how clinicians and administrators can better manage care delivery.
When you participate in an Executive Education program on the HBS campus, you enter an immersive experience where every aspect of the learning model has been carefully designed to facilitate your growth. Your learning will take place
on your own, in your living group, and in the larger classroom, driven by the renowned
HBS case method.
When you participate in an Executive Education program on the HBS campus, you enter an immersive experience where every aspect of the learning model has been carefully designed to facilitate your growth. Your learning will take place
on your own, in your living group, and in the larger classroom, driven by the renowned
HBS case method.
Admissions Criteria and Process
We admit candidates to specific sessions on a rolling, space-available basis, and
encourage you to apply as early as possible. Although most programs have no formal
educational requirements, admission is a selective process based on your professional
achievement and organizational responsibilities.
Our Program Advising team can help you at any stage of the admissions process—starting
with identifying the program that best addresses your learning and development goals.
Contact a program advisor via email or call 1.800.427.5577 (outside the U.S., call +1.617.495.6555).
Application Submission
We recommend that you apply at least four weeks before the program start date. You
may use our online form or download an application. HBS maintains all application
information in strict confidentiality. We acknowledge receipt of applications via
email. In the unlikely event that you do not receive an acknowledgment, please email
us at exed_admissions@hbs.edu or call us at +1.617.495.6226.
Application Review
To optimize the learning experience and maximize the exchange of ideas, our Admissions
Committee makes selections that balance each participant's experience, scope of current
responsibilities, and type of organization. HBS seeks candidates who reflect a broad
range of industries, functions, countries, and backgrounds. We review applications
monthly and will contact you via email with the Admissions Committee's decision.
Fee, Payment, and Cancellations
The program fee covers tuition, books, case materials, accommodations, and most meals.
No payment is necessary until you have been accepted. No payment is necessary until
you have been accepted. Payment is required prior to the program start date. If you
need to cancel or defer participation, you must submit your request in writing more
than 30 days before the start of the program to receive a full refund. Cancellations
or deferrals received 14 to 30 days prior to the start of the program are subject
to a fee of one-half of the program fee. Requests received within 14 days are subject
to full payment.
We admit candidates to specific sessions on a rolling, space-available basis, and
encourage you to apply as early as possible. Although most programs have no formal
educational requirements, admission is a selective process based on your professional
achievement and organizational responsibilities.
Answering Your Questions
Our Program Advising team can help you at any stage of the admissions process—starting
with identifying the program that best addresses your learning and development goals.
Contact a program advisor via email or call 1.800.427.5577 (outside the U.S., call +1.617.495.6555).
Application Submission
We recommend that you apply at least four weeks before the program start date. You
may use our online form or download an application. HBS maintains all application
information in strict confidentiality. We acknowledge receipt of applications via
email. In the unlikely event that you do not receive an acknowledgment, please email
us at exed_admissions@hbs.edu or call us at +1.617.495.6226.
Application Review
To optimize the learning experience and maximize the exchange of ideas, our Admissions
Committee makes selections that balance each participant's experience, scope of current
responsibilities, and type of organization. HBS seeks candidates who reflect a broad
range of industries, functions, countries, and backgrounds. We review applications
monthly and will contact you via email with the Admissions Committee's decision.
Fee, Payment, and Cancellations
The program fee covers tuition, books, case materials, accommodations, and most meals.
No payment is necessary until you have been accepted. No payment is necessary until
you have been accepted. Payment is required prior to the program start date. If you
need to cancel or defer participation, you must submit your request in writing more
than 30 days before the start of the program to receive a full refund. Cancellations
or deferrals received 14 to 30 days prior to the start of the program are subject
to a fee of one-half of the program fee. Requests received within 14 days are subject
to full payment.
What You Will Learn
Over the course of seven months, you will complete five modules comprised of live
virtual sessions (Modules 1 and 3) and self-paced individual exercises (Modules 2
and 4), culminating in a one week capstone experience on the Harvard Business School
campus in Boston (Module 5)—an international hub for health care. This intensive,
focused learning experience includes global case studies and online tutorials, individual
exercises and team projects, industry guest speakers and panel discussions, as well
as small-group and classroom discussions.
Over the course of seven months, you will complete five modules comprised of live
virtual sessions (Modules 1 and 3) and self-paced individual exercises (Modules 2
and 4), culminating in a one week capstone experience on the Harvard Business School
campus in Boston (Module 5)—an international hub for health care. This intensive,
focused learning experience includes global case studies and online tutorials, individual
exercises and team projects, industry guest speakers and panel discussions, as well
as small-group and classroom discussions.
Strategy: Improving performance through learning and leadership; developing and evaluating
health care delivery strategies
Operational Design: Analyzing and designing effective operational models, teams, and delivery strategies;
understanding the impact of operations, culture, and leadership on safety and errors
Teamwork: Facilitating and managing physician-hospital relationships; building high-performing
teams; developing a shared understanding of interpersonal dynamics and cognitive biases;
creating a climate that promotes collective learning and collaborative problem-solving
Leadership: Leading clinical organizations; assessing leaders' roles—mentoring, monitoring, directing,
and inspiring; developing clinicians as managers and leaders
Through the self-paced Financial Analysis course provided by Harvard Business School
Online, you will determine if your company's operating system aligns with its strategy
and value proposition and with the current competitive and regulatory environment.
Finance and Accounting: Applying accounting controls and capital budgeting processes; assessing the financial
health of a department or organization; managing financial and decision-making processes;
designing meaningful incentive programs; writing a business plan
Service Excellence: Discovering the key tenets of service excellence; building distinct and sustainable
service strategies; designing operations that support a highly refined service model;
identifying and addressing gaps in service execution
Negotiation: Employing key elements of negotiation and strategic decision-making; crafting deals
and handling complex negotiations; managing the tension between collectively creating
value and individually claiming value
Human Capital Management: Managing difficult personalities; facilitating team decision-making processes; developing
and implementing incentives that drive results
Applying key concepts from the previous three modules, you will prepare your personal
leadership or business case. You will highlight the issue you need to address, the
situation and constraints you face, the approach (or options) you are considering,
and the questions you are still working to resolve. You will have biweekly meetings
with a small working group and will then present your case to a small peer group for
feedback during Module 5.
Learning Organizations: Capturing innovation, applying lessons, and exploring effective ways of sharing knowledge
across an organization; learning from past successes and failures; improving performance
through learning and leadership
Innovation: Developing a learning culture that rewards innovation and inspires appropriate risk
taking; adapting successful models of entrepreneurship; identifying opportunities
to pursue entrepreneurship
Design Thinking: Creating new service concepts, prototyping, and developing processes for experimentation
Data Analytics: Understanding basic elements of data analytics and artificial intelligence and their
application to contexts in health care delivery
Module 1 (Virtual, Live Online): Designing for Excellence—structuring to promote high
and flexible performance
Strategy: Improving performance through learning and leadership; developing and evaluating
health care delivery strategies
Operational Design: Analyzing and designing effective operational models, teams, and delivery strategies;
understanding the impact of operations, culture, and leadership on safety and errors
Teamwork: Facilitating and managing physician-hospital relationships; building high-performing
teams; developing a shared understanding of interpersonal dynamics and cognitive biases;
creating a climate that promotes collective learning and collaborative problem-solving
Leadership: Leading clinical organizations; assessing leaders' roles—mentoring, monitoring, directing,
and inspiring; developing clinicians as managers and leaders
Module 2 (Virtual, Self-Paced): Analyzing for Understanding—an introduction to financial
accounting
Through the self-paced Financial Analysis course provided by Harvard Business School
Online, you will determine if your company's operating system aligns with its strategy
and value proposition and with the current competitive and regulatory environment.
Module 3 (Virtual, Live Online): Managing for Performance—key management tools and
techniques
Finance and Accounting: Applying accounting controls and capital budgeting processes; assessing the financial
health of a department or organization; managing financial and decision-making processes;
designing meaningful incentive programs; writing a business plan
Service Excellence: Discovering the key tenets of service excellence; building distinct and sustainable
service strategies; designing operations that support a highly refined service model;
identifying and addressing gaps in service execution
Negotiation: Employing key elements of negotiation and strategic decision-making; crafting deals
and handling complex negotiations; managing the tension between collectively creating
value and individually claiming value
Human Capital Management: Managing difficult personalities; facilitating team decision-making processes; developing
and implementing incentives that drive results
Module 4 (Virtual, Self-Paced): Applying the Lessons—personal leadership case study
Applying key concepts from the previous three modules, you will prepare your personal
leadership or business case. You will highlight the issue you need to address, the
situation and constraints you face, the approach (or options) you are considering,
and the questions you are still working to resolve. You will have biweekly meetings
with a small working group and will then present your case to a small peer group for
feedback during Module 5.
Module 5 (HBS Campus): Innovating for Impact—culture and process to foster lasting
change
Learning Organizations: Capturing innovation, applying lessons, and exploring effective ways of sharing knowledge
across an organization; learning from past successes and failures; improving performance
through learning and leadership
Innovation: Developing a learning culture that rewards innovation and inspires appropriate risk
taking; adapting successful models of entrepreneurship; identifying opportunities
to pursue entrepreneurship
Design Thinking: Creating new service concepts, prototyping, and developing processes for experimentation
Data Analytics: Understanding basic elements of data analytics and artificial intelligence and their
application to contexts in health care delivery
The HBS Advantage
Our Executive Education programs are developed and taught by HBS faculty who are widely
recognized as skilled educators, groundbreaking researchers, and award-winning authors.
Through their field-based research, board memberships, and advisory activities, they
address the complex challenges facing business leaders across the globe.
Faculty Chair
Robert S. Huckman
Albert J. Weatherhead III Professor of Business Administration
Our Executive Education programs are developed and taught by HBS faculty who are widely
recognized as skilled educators, groundbreaking researchers, and award-winning authors.
Through their field-based research, board memberships, and advisory activities, they
address the complex challenges facing business leaders across the globe.
Faculty Chair
Robert S. Huckman
Albert J. Weatherhead III Professor of Business Administration
Program content, dates, fees, and faculty are subject to change. In accordance with
Harvard University policy, Harvard Business School does not discriminate against any
person on the basis of race, color, sex or sexual orientation, gender identity, religion,
age, national or ethnic origin, political beliefs, veteran status, or disability in
admission to, access to, treatment in, or employment in its programs and activities.
Improve outcomes, reduce costs, and enhance services.
