Today's health care organizations need leaders who can respond to the intense pressure of delivering greater value and efficiency while guaranteeing better care and services. Featuring three weeks of learning presented over nine months, this health care management program will help you innovate and build the capabilities to provide quality and compassionate care in a cost-effective and integrated manner—even in the face of rising expectations, shifting health policies, and dwindling resources.

This program is offered in collaboration with the HBS Health Care Initiative.

Summary

This program is offered in collaboration with the HBS Health Care Initiative.

Key Benefits

Emphasizing opportunities for innovation, this health care management program prepares you to improve medical and economic outcomes at a time when patient needs are becoming more complex, technology innovations are enabling and forcing delivery model reform, and payers are demanding cost control. You will explore breakthrough delivery models and practices; enhance your capabilities in strategy, operations, finance, and leadership—and improve your ability to drive change, manage people, and improve patient care.

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Improve your organization's performance and outcomes Improve your organization's performance and outcomes

Identify and address gaps in your health care delivery organization
Evaluate and create flexible strategies for ensuring more effective care
Respond to new market forces, payment methods, and consumer expectations
Analyze and improve the financial health of your organization
Introduce new efficiencies and improve coordination of services
Stimulate and improve innovation over time

Become a more capable health care leader Become a more capable health care leader

Build the skills to design and lead a competitive health care delivery organization
Understand how effective leaders mentor, monitor, direct, and inspire
Foster innovation and effective teamwork
Adapt tools and techniques used to design and manage successful organizations

Expand your personal and professional network Expand your personal and professional network

Extend your network by living and working with accomplished executives from across the globe who have varied health care experience
Build relationships with a diverse group of peers who can provide wide-ranging insights into your business challenges and career decisions

Key Benefits

Details

Improve your organization's performance and outcomes

Identify and address gaps in your health care delivery organization
Evaluate and create flexible strategies for ensuring more effective care
Respond to new market forces, payment methods, and consumer expectations
Analyze and improve the financial health of your organization
Introduce new efficiencies and improve coordination of services
Stimulate and improve innovation over time

Become a more capable health care leader

Build the skills to design and lead a competitive health care delivery organization
Understand how effective leaders mentor, monitor, direct, and inspire
Foster innovation and effective teamwork
Adapt tools and techniques used to design and manage successful organizations

Expand your personal and professional network

Extend your network by living and working with accomplished executives from across the globe who have varied health care experience
Build relationships with a diverse group of peers who can provide wide-ranging insights into your business challenges and career decisions

Who Should Attend

Clinical and nonclinical leaders with more than 10 years of experience in large established health care delivery organizations
Physician chiefs and subspecialty chiefs, nurse executives, and leaders from physician network organizations
Administrative executives and those in functions such as information technology, finance, and human capital

Because this health care management program focuses on developing strategies that address organizational challenges, it is ideal for teams. Attendance by multiple representatives from your organization not only will foster teamwork, but also will amplify the impact on health care delivery.

A limited number of needs-based partial scholarships are available to be applied towards program tuition. After being accepted to the program, and prior to the program start, participants may send a brief statement of need for review by the financial aid committee. For more information, please contact Melissa Walawender at mwalawender@hbs.edu or 1-617-495-6266.

Participating Companies Have Included:

Academic Medical Center, Amsterdam

Christiana Care Health System, Inc.

Cleveland Clinic Abu Dhabi

Erie County Medical Center

Helsinki University Hospital

Indiana University Health

Institute of Mental Health

Intermountain Healthcare

Kindred Healthcare

Ochsner Health Systems

Royal Victoria Regional Health Centre

Dive Deeper into the Experience

We Celebrate New Ways of Thinking. Are You Ready?

Thrive in a learning environment that welcomes diverse ideas and perspectives.

Finding New Ways to Solve Familiar Problems

Open the door to a world of health care experience, insights, and ideas.

Read His Story

Discover more about business. And yourself.

Global perspectives > Leadership growth > Organizational impact.

Who Should Attend

Clinical and nonclinical leaders with more than 10 years of experience in large established health care delivery organizations
Physician chiefs and subspecialty chiefs, nurse executives, and leaders from physician network organizations
Administrative executives and those in functions such as information technology, finance, and human capital

Participating Companies Have Included:

Academic Medical Center, Amsterdam

Christiana Care Health System, Inc.

Cleveland Clinic Abu Dhabi

Erie County Medical Center

Helsinki University Hospital

Indiana University Health

Institute of Mental Health

Intermountain Healthcare

Kindred Healthcare

Ochsner Health Systems

Royal Victoria Regional Health Centre

Dive Deeper into the Experience

We Celebrate New Ways of Thinking. Are You Ready?

Thrive in a learning environment that welcomes diverse ideas and perspectives.

Finding New Ways to Solve Familiar Problems

Open the door to a world of health care experience, insights, and ideas.

Read His Story

Discover more about business. And yourself.

Global perspectives > Leadership growth > Organizational impact.

Learning and Living at HBS

When you participate in an Executive Education program on the HBS campus, you enter an immersive experience where every aspect of the learning model has been carefully designed to facilitate your growth. Your learning will take place on your own, in your living group, and in the larger classroom, driven by the renowned HBS case method.

Learning and Living at HBS: When you participate in an Executive Education program on the HBS campus, you enter an immersive experience where every aspect of the learning model has been carefully designed to facilitate your growth. Your learning will take place on your own, in your living group, and in the larger classroom, driven by the renowned HBS case method.

Admissions Criteria and Process

We admit candidates to specific sessions on a rolling, space-available basis, and encourage you to apply as early as possible. Although most programs have no formal educational requirements, admission is a selective process based on your professional achievement and organizational responsibilities.

Admissions Criteria and Process

Answering Your Questions

Our Program Advising team can help you at any stage of the admissions process—starting with identifying the program that best addresses your learning and development goals. Contact a program advisor via email or call 1.800.427.5577 (outside the U.S., call +1.617.495.6555).

Application Submission

We recommend that you apply at least four weeks before the program start date. You may use our online form or download an application. HBS maintains all application information in strict confidentiality. We acknowledge receipt of applications via email. In the unlikely event that you do not receive an acknowledgment, please email us at exed_admissions@hbs.edu or call us at +1.617.495.6226.

Application Review

To optimize the learning experience and maximize the exchange of ideas, our Admissions Committee makes selections that balance each participant's experience, scope of current responsibilities, and type of organization. HBS seeks candidates who reflect a broad range of industries, functions, countries, and backgrounds. We review applications monthly and will contact you via email with the Admissions Committee's decision.

Fee, Payment, and Cancellations

The program fee covers tuition, books, case materials, accommodations, and most meals. No payment is necessary until you have been accepted. Payment is required prior to the program start date. If you need to cancel or defer participation, you must submit your request in writing more than 30 days before the start of the program to receive a full refund. Cancellations or deferrals received 14 to 30 days prior to the start of the program are subject to a fee of one-half of the program fee. Requests received within 14 days are subject to full payment.

What You Will Learn

Over the course of nine months, you will complete three intensive one-week modules in Boston—the U.S. health care hub. This focused learning experience includes global case studies and online tutorials, individual exercises and team projects, industry guest speakers and panel discussions, as well as small-group and classroom discussions. Between modules, you will work on your customized business plan and also have the opportunity to apply and test key concepts in your organization.

What You Will Learn: Over the course of nine months, you will complete three intensive one-week modules in Boston—the U.S. health care hub. This focused learning experience includes global case studies and online tutorials, individual exercises and team projects, industry guest speakers and panel discussions, as well as small-group and classroom discussions. Between modules, you will work on your customized business plan and also have the opportunity to apply and test key concepts in your organization.

DetailsExpand All Collapse All

Module 1: Design for excellence—flexible, high-performance Infrastructures Module 1: Design for excellence—flexible, high-performance Infrastructures

Strategy: Improving performance through learning and leadership; developing and evaluating health care delivery strategies
Operational Design: Analyzing and designing effective operational models, teams, and delivery strategies; understanding the impact of operations, culture, and leadership on safety and errors
Teamwork: Facilitating and managing physician-hospital relationships; building high-performing teams; developing a shared understanding of interpersonal dynamics and cognitive biases; creating a climate that promotes collective learning and collaborative problem-solving
Leadership: Leading clinical organizations; assessing leaders' roles—mentoring, monitoring, directing, and inspiring; developing clinicians as managers and leaders
After Module 1: Through online accounting tutorials, webinars, and organizational assessments, you will determine if your company's operating system aligns with its strategy and value proposition and with the current competitive and regulatory environment.

Module 2: Manage for performance—key management tools and techniques Module 2: Manage for performance—key management tools and techniques

Finance and Accounting: Applying accounting controls and capital budgeting processes; assessing the financial health of a department or organization; managing financial and decision-making processes; designing meaningful incentive programs; writing a business plan
Service Excellence: Discovering the key tenets of service excellence; building distinct and sustainable service strategies; designing operations that support a highly refined service model; identifying and addressing gaps in service execution
Negotiation: Employing key elements of negotiation and strategic decision-making; crafting deals and handling complex negotiations; managing the tension between collectively creating value and individually claiming value
Human Capital Management: Managing difficult personalities; facilitating team decision-making processes; developing and implementing incentives that drive results
After Module 2: Applying key concepts and working individually or in a group, you will develop a business plan for a new or existing service within your organization and receive feedback from your peers.

Module 3: Innovate for impact—cultures that foster innovation Module 3: Innovate for impact—cultures that foster innovation

Learning Organizations: Capturing innovation, applying lessons, and exploring effective ways of sharing knowledge across an organization; learning from past successes and failures; improving performance through learning and leadership
Innovation: Developing a learning culture that rewards innovation and inspires appropriate risk taking; adapting successful models of entrepreneurship; identifying opportunities to pursue entrepreneurship

Details

Module 1: Design for excellence—flexible, high-performance Infrastructures

Strategy: Improving performance through learning and leadership; developing and evaluating health care delivery strategies
Operational Design: Analyzing and designing effective operational models, teams, and delivery strategies; understanding the impact of operations, culture, and leadership on safety and errors
Teamwork: Facilitating and managing physician-hospital relationships; building high-performing teams; developing a shared understanding of interpersonal dynamics and cognitive biases; creating a climate that promotes collective learning and collaborative problem-solving
Leadership: Leading clinical organizations; assessing leaders' roles—mentoring, monitoring, directing, and inspiring; developing clinicians as managers and leaders
After Module 1: Through online accounting tutorials, webinars, and organizational assessments, you will determine if your company's operating system aligns with its strategy and value proposition and with the current competitive and regulatory environment.

Module 2: Manage for performance—key management tools and techniques

Finance and Accounting: Applying accounting controls and capital budgeting processes; assessing the financial health of a department or organization; managing financial and decision-making processes; designing meaningful incentive programs; writing a business plan
Service Excellence: Discovering the key tenets of service excellence; building distinct and sustainable service strategies; designing operations that support a highly refined service model; identifying and addressing gaps in service execution
Negotiation: Employing key elements of negotiation and strategic decision-making; crafting deals and handling complex negotiations; managing the tension between collectively creating value and individually claiming value
Human Capital Management: Managing difficult personalities; facilitating team decision-making processes; developing and implementing incentives that drive results
After Module 2: Applying key concepts and working individually or in a group, you will develop a business plan for a new or existing service within your organization and receive feedback from your peers.

Module 3: Innovate for impact—cultures that foster innovation

Learning Organizations: Capturing innovation, applying lessons, and exploring effective ways of sharing knowledge across an organization; learning from past successes and failures; improving performance through learning and leadership
Innovation: Developing a learning culture that rewards innovation and inspires appropriate risk taking; adapting successful models of entrepreneurship; identifying opportunities to pursue entrepreneurship

The HBS Advantage

Our Executive Education programs are developed and taught by HBS faculty who are widely recognized as skilled educators, groundbreaking researchers, and award-winning authors. Through their board memberships, consulting, and field-based research, they address the complex challenges facing business leaders across the globe.

Faculty Chair

Robert S. Huckman

Albert J. Weatherhead III Professor of Business Administration, and Chair, MBA Required Curriculum. Member of the Technology and Operations Management Unit; faculty cochair of the HBS Health Care Initiative; and faculty chair of "Managing Health Care Delivery."

Read Full Bio

Improve outcomes, reduce costs, and enhance services.

Faculty

Ryan W. Buell

UPS Foundation Associate Professor of Service Management. Member of the Technology and Operations Management Unit; and faculty chair of "Transforming Customer Experiences."

Read Full Bio

Dennis W. Campbell

Dwight P. Robinson, Jr. Professor of Business Administration. Unit Head, Accounting and Management.

Read Full Bio

Amitabh Chandra

Henry and Allison McCance Professor of Business Administration. Member of the Congressional Budget Office's (CBO) Panel of Health Advisors and faculty chair of the "Leading an Enduring Science-Based Business" program.

Read Full Bio

Clayton M. Christensen

Kim B. Clark Professor of Business Administration. Member of the General Management and the Technology and Operations Management Units; and faculty chair of "Disruptive Innovation: Strategies for a Successful Enterprise."

Read Full Bio

Leemore S. Dafny

Professor of Business Administration.

Read Full Bio

James J. Dowd, Jr.

Senior Fellow, Managing Director, Executive Education.

Read Full Bio

Amy C. Edmondson

Novartis Professor of Leadership and Management. Member of the Technology and Operations Management Unit.

Read Full Bio

Francesca Gino

Tandon Family Professor of Business Administration. Unit Head, Negotiation, Organizations & Markets; and faculty cochair of "Behavioral Economics: Understanding and Shaping Customer and Employee Behavior" and "Driving Profitable Growth."

Read Full Bio

Richard G. Hamermesh

Senior Fellow, MBA Class of 1961 Professor of Management Practice, Retired. Member of the Entrepreneurial Management Unit; and faculty cochair of the HBS Health Care Initiative.

Read Full Bio

V.G. Narayanan

Thomas D. Casserly, Jr. Professor of Business Administration. Chair, MBA Elective Curriculum. Member of the Accounting and Management Unit.

Read Full Bio

Raffaella Sadun

Thomas S. Murphy Associate Professor of Business Administration. Member of the Strategy Unit; and faculty chair of "Strategy—Building and Sustaining Competitive Advantage."

Read Full Bio

Robert Simons

Charles M. Williams Professor of Business Administration. Member of the Accounting and Management Unit; and faculty cochair of "Driving Corporate Performance: Aligning Scorecards, Systems, and Strategy."

Read Full Bio

The HBS Advantage: Our Executive Education programs are developed and taught by HBS faculty who are widely recognized as skilled educators, groundbreaking researchers, and award-winning authors. Through their board memberships, consulting, and field-based research, they address the complex challenges facing business leaders across the globe.

Faculty Chair

Robert S. Huckman

Albert J. Weatherhead III Professor of Business Administration, and Chair, MBA Required Curriculum. Member of the Technology and Operations Management Unit; faculty cochair of the HBS Health Care Initiative; and faculty chair of "Managing Health Care Delivery."

Read Full Bio
Improve outcomes, reduce costs, and enhance services.
Read More

Faculty

Ryan W. Buell

UPS Foundation Associate Professor of Service Management. Member of the Technology and Operations Management Unit; and faculty chair of "Transforming Customer Experiences."

Read Full Bio

Dennis W. Campbell

Dwight P. Robinson, Jr. Professor of Business Administration. Unit Head, Accounting and Management.

Read Full Bio

Amitabh Chandra

Henry and Allison McCance Professor of Business Administration. Member of the Congressional Budget Office's (CBO) Panel of Health Advisors and faculty chair of the "Leading an Enduring Science-Based Business" program.

Read Full Bio

Clayton M. Christensen

Kim B. Clark Professor of Business Administration. Member of the General Management and the Technology and Operations Management Units; and faculty chair of "Disruptive Innovation: Strategies for a Successful Enterprise."

Read Full Bio

Leemore S. Dafny

Professor of Business Administration.

Read Full Bio

James J. Dowd, Jr.

Senior Fellow, Managing Director, Executive Education.

Read Full Bio

Amy C. Edmondson

Novartis Professor of Leadership and Management. Member of the Technology and Operations Management Unit.

Read Full Bio

Francesca Gino

Tandon Family Professor of Business Administration. Unit Head, Negotiation, Organizations & Markets; and faculty cochair of "Behavioral Economics: Understanding and Shaping Customer and Employee Behavior" and "Driving Profitable Growth."

Read Full Bio

Richard G. Hamermesh

Senior Fellow, MBA Class of 1961 Professor of Management Practice, Retired. Member of the Entrepreneurial Management Unit; and faculty cochair of the HBS Health Care Initiative.

Read Full Bio

V.G. Narayanan

Thomas D. Casserly, Jr. Professor of Business Administration. Chair, MBA Elective Curriculum. Member of the Accounting and Management Unit.

Read Full Bio

Raffaella Sadun

Thomas S. Murphy Associate Professor of Business Administration. Member of the Strategy Unit; and faculty chair of "Strategy—Building and Sustaining Competitive Advantage."

Read Full Bio

Robert Simons

Charles M. Williams Professor of Business Administration. Member of the Accounting and Management Unit; and faculty cochair of "Driving Corporate Performance: Aligning Scorecards, Systems, and Strategy."

Read Full Bio

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More Admissions Information

Program content, dates, fees, and faculty are subject to change. In accordance with Harvard University policy, Harvard Business School does not discriminate against any person on the basis of race, color, sex or sexual orientation, gender identity, religion, age, national or ethnic origin, political beliefs, veteran status, or disability in admission to, access to, treatment in, or employment in its programs and activities.

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Managing Health Care Delivery

Improve outcomes, reduce costs, and enhance services.

Improve outcomes, reduce costs, and enhance services.

"The case studies provided a good reference for how to address my current challenges and elicit innovative solutions."

"The case studies provided a good reference for how to address my current challenges and elicit innovative solutions."

Summary

Summary

DetailsExpand AllCollapse All

Improve your organization's performance and outcomesImprove your organization's performance and outcomes icon-dropdown-down

Become a more capable health care leaderBecome a more capable health care leader icon-dropdown-down

Expand your personal and professional networkExpand your personal and professional network icon-dropdown-down

Improve your organization's performance and outcomes

Become a more capable health care leader

Expand your personal and professional network

Who Should Attend

Who Should Attend

Learning and Living at HBS

Learning and Living at HBS