Managing Health Care Delivery
- Dates: 29 OCT 2023–03 MAY 2024
- Format: Blended Combines both in-person and virtual learning.
- Locations: HBS Campus, Virtual
- Fee: $27,750
- 29 OCT–03 NOV 2023 — Module 1 (HBS Campus)
- 04 NOV 2023–27 APR 2024 — Module 2 (Virtual, Live Online and Self-Paced)
- 28 APR–03 MAY 2024 — Module 3 (HBS Campus)
- 29 OCT–03 NOV 2023 — Module 1 (HBS Campus)
- 04 NOV 2023–27 APR 2024 — Module 2 (Virtual, Live Online and Self-Paced)
- 28 APR–03 MAY 2024 — Module 3 (HBS Campus)

Open the door to a world of health care experience, insights, and ideas.
Summary
Today's health care organizations need leaders who can respond to the challenge of delivering greater value through a combination of higher quality, lower cost, and broader access. Managing Health Care Delivery will help you innovate and build the capabilities to provide quality and compassionate care in a cost-effective and integrated manner—even in the face of rising expectations, shifting health policies, and constrained resources.
This program is offered in collaboration with the HBS Health Care Initiative.
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Summary
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Today's health care organizations need leaders who can respond to the challenge of delivering greater value through a combination of higher quality, lower cost, and broader access. Managing Health Care Delivery will help you innovate and build the capabilities to provide quality and compassionate care in a cost-effective and integrated manner—even in the face of rising expectations, shifting health policies, and constrained resources.
This program is offered in collaboration with the HBS Health Care Initiative.
DetailsExpand AllCollapse All
Improve your organization's performanceImprove your organization's performance
- Identify and address gaps in your health care delivery organization
- Evaluate and create flexible strategies for ensuring more effective care
- Respond to new market forces, payment models, and consumer expectations
- Analyze and improve the financial health of your organization
- Enhance coordination of services
- Stimulate and improve innovation over time
Become a more capable health care leaderBecome a more capable health care leader
- Build skills to design and lead a competitive health care delivery organization
- Understand how effective leaders mentor, monitor, direct, and inspire
- Foster innovation and effective teamwork
- Learn tools and techniques for designing and managing successful organizations
Expand your personal and professional networkExpand your personal and professional network
- Extend your network by living and working with accomplished executives from across the globe who possess deep and varied experience in health care
- Build relationships with a diverse group of peers who can provide wide-ranging insights into your business challenges and career decisions
Improve your organization's performance
- Identify and address gaps in your health care delivery organization
- Evaluate and create flexible strategies for ensuring more effective care
- Respond to new market forces, payment models, and consumer expectations
- Analyze and improve the financial health of your organization
- Enhance coordination of services
- Stimulate and improve innovation over time
Become a more capable health care leader
- Build skills to design and lead a competitive health care delivery organization
- Understand how effective leaders mentor, monitor, direct, and inspire
- Foster innovation and effective teamwork
- Learn tools and techniques for designing and managing successful organizations
Expand your personal and professional network
- Extend your network by living and working with accomplished executives from across the globe who possess deep and varied experience in health care
- Build relationships with a diverse group of peers who can provide wide-ranging insights into your business challenges and career decisions
Who Should Attend
- Clinical and nonclinical leaders with more than 10 years of experience in large established health care delivery organizations
- Physician chiefs and subspecialty chiefs, nurse executives, and leaders from physician network organizations
- Administrative executives and those in functions such as innovation, strategy, information technology, finance, and human capital
Because this health care management program focuses on developing strategies that address organizational challenges, it is ideal for teams. Attendance by multiple representatives from your organization not only will foster teamwork but also will amplify impact.
A limited number of needs-based partial scholarships are available to be applied towards program tuition. After being accepted to the program, and prior to the program start, participants may send a brief statement of need for review by the financial aid committee. For more information, please contact Melissa Walawender at mwalawender@hbs.edu or 1.617.495.6266.

Program for Leadership Development participants earn 10 PLDA Points on completion of this program.
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Who Should Attend
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- Clinical and nonclinical leaders with more than 10 years of experience in large established health care delivery organizations
- Physician chiefs and subspecialty chiefs, nurse executives, and leaders from physician network organizations
- Administrative executives and those in functions such as innovation, strategy, information technology, finance, and human capital
Because this health care management program focuses on developing strategies that address organizational challenges, it is ideal for teams. Attendance by multiple representatives from your organization not only will foster teamwork but also will amplify impact.
A limited number of needs-based partial scholarships are available to be applied towards program tuition. After being accepted to the program, and prior to the program start, participants may send a brief statement of need for review by the financial aid committee. For more information, please contact Melissa Walawender at mwalawender@hbs.edu or 1.617.495.6266.
Program for Leadership Development participants earn 10 PLDA Points on completion of this program.
Dive Deeper into the ExperienceProf. Raffaella Sadun researches how clinicians and administrators can better manage care delivery.See how exchange with faculty and peers yields new insights into critical business trends.Prof. Huckman explores innovation in the health care sector.
Blended Learning and Living at HBS
When you participate in a blended Executive Education program at Harvard Business School, you get the best of both worlds—a powerful learning experience that combines highly immersive in-person modules on the HBS campus with highly interactive virtual modules. The blended format provides opportunities to apply new skills and frameworks in your organization during the program.
Both case-based formats are led by HBS faculty, who share their latest research and engage you in a dynamic exchange of ideas with a global community of peers. Each module is carefully designed to maximize the impact, enable immediate application, and accelerate leadership growth.
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Blended Learning and Living at HBS
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When you participate in a blended Executive Education program at Harvard Business School, you get the best of both worlds—a powerful learning experience that combines highly immersive in-person modules on the HBS campus with highly interactive virtual modules. The blended format provides opportunities to apply new skills and frameworks in your organization during the program.
Both case-based formats are led by HBS faculty, who share their latest research and engage you in a dynamic exchange of ideas with a global community of peers. Each module is carefully designed to maximize the impact, enable immediate application, and accelerate leadership growth.
Admissions Criteria and Process
Answering Your Questions
Application Submission
Application Review
Fee, Payment, and Cancellations
Answering Your Questions
Application Submission
Application Review
Fee, Payment, and Cancellations
What You Will Learn
Over the course of six months, you will begin the program on the Harvard Business School campus (Module 1), attend a series of live online sessions and complete self-paced individual exercises (Module 2), and return to campus for a one week capstone experience (Module 3).
This intensive, focused learning experience includes global case studies and online tutorials, individual exercises and team projects, industry guest speakers and panel discussions, as well as small-group and classroom discussions.
Participants should expect to spend at least 9-12 hours on self-paced case preparation prior to attending the program. Module 2 also includes ample time for preparation prior to Module 3.
Case materials will be made available approximately two weeks prior to program start.
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What You Will Learn
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Over the course of six months, you will begin the program on the Harvard Business School campus (Module 1), attend a series of live online sessions and complete self-paced individual exercises (Module 2), and return to campus for a one week capstone experience (Module 3).
This intensive, focused learning experience includes global case studies and online tutorials, individual exercises and team projects, industry guest speakers and panel discussions, as well as small-group and classroom discussions.
Participants should expect to spend at least 9-12 hours on self-paced case preparation prior to attending the program. Module 2 also includes ample time for preparation prior to Module 3.
Case materials will be made available approximately two weeks prior to program start.
DetailsExpand AllCollapse All
Module 1 (HBS Campus): Design for Excellence—structuring to promote high and flexible
performanceModule 1 (HBS Campus): Design for Excellence—structuring to promote high and flexible
performance
- Strategy: Improving performance through learning and leadership; developing and evaluating health care delivery strategies
- Operational Design: Analyzing and designing effective operational models, teams, and delivery strategies; understanding the impact of operations, culture, and leadership on safety and errors
- Teamwork: Facilitating and managing physician-hospital relationships; building high-performing teams; developing a shared understanding of interpersonal dynamics and cognitive biases; creating a climate that promotes collective learning and collaborative problem-solving
- Leadership: Leading clinical organizations; assessing leaders' roles—mentoring, monitoring, directing, and inspiring; developing clinicians as managers and leaders
Module 2 (Self-Paced and Virtual, Live Online): Manage for Performance—key management
tools and techniquesModule 2 (Self-Paced and Virtual, Live Online): Manage for Performance—key management
tools and techniques
- Financial Analysis (Virtual, Self-Paced): Exploring accounting terms and concepts through the self-paced Financial Analysis course provided by Harvard Business School Online; exploring balance sheets and cash flow analysis; understanding business through financial statements
- Finance and Accounting (Virtual, Live Online): Applying accounting controls and capital budgeting processes; assessing the financial health of a department or organization; managing financial and decision-making processes; designing meaningful incentive programs; writing a business plan
- Service Excellence (Virtual, Live Online): Discovering the key tenets of service excellence; building distinct and sustainable service strategies; designing operations that support a highly refined service model; identifying and addressing gaps in service execution
- Negotiation (Virtual, Live Online): Employing key elements of negotiation and strategic decision-making; crafting deals and handling complex negotiations; managing the tension between collectively creating value and individually claiming value
- Human Capital Management (Virtual, Live Online): Managing difficult personalities; facilitating team decision-making processes; developing and implementing incentives that drive results
- Lesson Application (Self-Paced and Live-Online): Exploring the issue you need to address, the situation and constraints you face, the approach (or options) you are considering; asking the questions you are still working to resolve; attending biweekly meetings with a small working group
Module 3 (HBS Campus): Innovate for Impact—culture and process to foster lasting changeModule 3 (HBS Campus): Innovate for Impact—culture and process to foster lasting change
- Learning Organizations: Capturing innovation, applying lessons, and exploring effective ways of sharing knowledge across an organization; learning from past successes and failures; improving performance through learning and leadership
- Innovation: Developing a learning culture that rewards innovation and inspires appropriate risk taking; adapting successful models of entrepreneurship; identifying opportunities to pursue entrepreneurship
- Design Thinking: Creating new service concepts, prototyping, and developing processes for experimentation
- Data Analytics: Understanding basic elements of data analytics and artificial intelligence and their application to contexts in health care delivery
Module 1 (HBS Campus): Design for Excellence—structuring to promote high and flexible performance
- Strategy: Improving performance through learning and leadership; developing and evaluating health care delivery strategies
- Operational Design: Analyzing and designing effective operational models, teams, and delivery strategies; understanding the impact of operations, culture, and leadership on safety and errors
- Teamwork: Facilitating and managing physician-hospital relationships; building high-performing teams; developing a shared understanding of interpersonal dynamics and cognitive biases; creating a climate that promotes collective learning and collaborative problem-solving
- Leadership: Leading clinical organizations; assessing leaders' roles—mentoring, monitoring, directing, and inspiring; developing clinicians as managers and leaders
Module 2 (Self-Paced and Virtual, Live Online): Manage for Performance—key management tools and techniques
- Financial Analysis (Virtual, Self-Paced): Exploring accounting terms and concepts through the self-paced Financial Analysis course provided by Harvard Business School Online; exploring balance sheets and cash flow analysis; understanding business through financial statements
- Finance and Accounting (Virtual, Live Online): Applying accounting controls and capital budgeting processes; assessing the financial health of a department or organization; managing financial and decision-making processes; designing meaningful incentive programs; writing a business plan
- Service Excellence (Virtual, Live Online): Discovering the key tenets of service excellence; building distinct and sustainable service strategies; designing operations that support a highly refined service model; identifying and addressing gaps in service execution
- Negotiation (Virtual, Live Online): Employing key elements of negotiation and strategic decision-making; crafting deals and handling complex negotiations; managing the tension between collectively creating value and individually claiming value
- Human Capital Management (Virtual, Live Online): Managing difficult personalities; facilitating team decision-making processes; developing and implementing incentives that drive results
- Lesson Application (Self-Paced and Live-Online): Exploring the issue you need to address, the situation and constraints you face, the approach (or options) you are considering; asking the questions you are still working to resolve; attending biweekly meetings with a small working group
Module 3 (HBS Campus): Innovate for Impact—culture and process to foster lasting change
- Learning Organizations: Capturing innovation, applying lessons, and exploring effective ways of sharing knowledge across an organization; learning from past successes and failures; improving performance through learning and leadership
- Innovation: Developing a learning culture that rewards innovation and inspires appropriate risk taking; adapting successful models of entrepreneurship; identifying opportunities to pursue entrepreneurship
- Design Thinking: Creating new service concepts, prototyping, and developing processes for experimentation
- Data Analytics: Understanding basic elements of data analytics and artificial intelligence and their application to contexts in health care delivery
The HBS Advantage
Our Executive Education programs are developed and taught by HBS faculty who are widely recognized as skilled educators, groundbreaking researchers, and award-winning authors. Through their field-based research, board memberships, and advisory activities, they address the complex challenges facing business leaders across the globe.
Albert J. Weatherhead III Professor of Business Administration
C. D. Spangler Professor of Business Administration
Henry and Allison McCance Professor of Business Administration
Ethel Zimmerman Wiener Professor of Public Policy
Piramal Associate Professor of Business Administration
Bruce V. Rauner Professor of Business Administration
Novartis Professor of Leadership and Management
Assistant Professor of Business Administration
Assistant Professor of Business Administration
Thomas S. Murphy Senior Lecturer of Business Administration
Thomas D. Casserly, Jr. Professor of Business Administration
Charles Edward Wilson Professor of Business Administration
Baker Foundation Professor, Charles M. Williams Professor of Business Administration, Emeritus
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The HBS Advantage
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Our Executive Education programs are developed and taught by HBS faculty who are widely recognized as skilled educators, groundbreaking researchers, and award-winning authors. Through their field-based research, board memberships, and advisory activities, they address the complex challenges facing business leaders across the globe.
Faculty ChairAlbert J. Weatherhead III Professor of Business Administration
HBS Unit:Technology and Operations ManagementFacultyC. D. Spangler Professor of Business Administration
HBS Unit:Technology and Operations ManagementHarvard Business School:Henry and Allison McCance Professor of Business Administration
Harvard Kennedy School:Ethel Zimmerman Wiener Professor of Public Policy
HBS Unit:Technology and Operations ManagementPiramal Associate Professor of Business Administration
HBS Unit:Negotiation, Organizations & MarketsBruce V. Rauner Professor of Business Administration
HBS Unit:General ManagementNovartis Professor of Leadership and Management
HBS Unit:Technology and Operations ManagementAssistant Professor of Business Administration
HBS Unit:Technology and Operations ManagementAssistant Professor of Business Administration
HBS Unit:Accounting and ManagementThomas S. Murphy Senior Lecturer of Business Administration
HBS Unit:Organizational BehaviorThomas D. Casserly, Jr. Professor of Business Administration
HBS Unit:Accounting and ManagementCharles Edward Wilson Professor of Business Administration
HBS Unit:StrategyBaker Foundation Professor, Charles M. Williams Professor of Business Administration, Emeritus
HBS Unit:Accounting and Management
Your Peers Expand Your Learning
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Your Peers Expand Your Learning
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Global PerspectiveExperience the world in your classroom.Global PerspectiveExperience the world in your classroom.3%Africa7%Asia Pacific14%Europe3%Latin America9%Middle East64%North America3%Africa7%Asia Pacific14%Europe3%Latin America9%Middle East64%North AmericaExperienceExperienceYears workedYears workedExperienceYears workedLess than 10 yearsLess than 10 years10-14 years10-14 years15-19 years15-19 years20-24 years20-24 years25-29 years25-29 years30-34 years30-34 years35-39 years35-39 years40 years or more40 years or moreLess than 10 yearsLess than 10 years10-14 years10-14 years15-19 years15-19 years