The program fee covers tuition, e-books, and online case materials.
This program includes live online classes, self-paced work, discussion groups, and virtual networking. Download brochure for detailed schedule.As entry barriers rapidly disappear, competition is accelerating and reshaping the business landscape for professional service firms. Navigating this continual change successfully requires extraordinary leadership abilities. This live online program provides the frameworks you need to develop and retain talent, deliver outstanding client service, and build a flexible corporate culture that can exploit disruptive innovation and market trends.
You may also be interested in the related program: Leading Professional Service Firms.
As entry barriers rapidly disappear, competition is accelerating and reshaping the business landscape for professional service firms. Navigating this continual change successfully requires extraordinary leadership abilities. This live online program provides the frameworks you need to develop and retain talent, deliver outstanding client service, and build a flexible corporate culture that can exploit disruptive innovation and market trends.
You may also be interested in the related program: Leading Professional Service Firms.
Program for Leadership Development participants earn 2 PLDA Points on completion of this program.
Program for Leadership Development participants earn 2 PLDA Points on completion of this program.
When you participate in a virtual HBS Executive Education program, you benefit from a powerful learning experience carefully designed with a virtual setting in mind. Through live, synchronous program sessions you'll engage directly with our renowned faculty to learn from their latest research, gain actionable takeaways, and facilitate your growth. In addition, virtual discussion groups will connect you to a global group of peers and build your network.
When you participate in a virtual HBS Executive Education program, you benefit from a powerful learning experience carefully designed with a virtual setting in mind. Through live, synchronous program sessions you'll engage directly with our renowned faculty to learn from their latest research, gain actionable takeaways, and facilitate your growth. In addition, virtual discussion groups will connect you to a global group of peers and build your network.
Your rich learning experience will include multidisciplinary faculty presentations and case studies. Through an intensive and comprehensive curriculum, you will examine the strategic challenges that have transformed the essence of client service, while exploring best practices for developing, governing, and growing a profitable service firm.
Your rich learning experience will include multidisciplinary faculty presentations and case studies. Through an intensive and comprehensive curriculum, you will examine the strategic challenges that have transformed the essence of client service, while exploring best practices for developing, governing, and growing a profitable service firm.
The program takes place over two weeks, with live online classes on Mondays, Wednesdays, and Fridays for 3-5 hours each day. Class sessions take place via the Zoom platform. In addition, participants should expect to spend 3-5 hours each week in virtual discussion groups, and 5-8 hours each week on self-paced learning. There is also ample opportunity for networking with faculty and peers both in and out of the virtual classroom.
Collaborative learning is an integral part of the experience. To maximize the benefit for everyone, you are expected to attend every session, complete all assignments, and contribute effectively in the class and in small groups.
The program takes place over two weeks, with live online classes on Mondays, Wednesdays, and Fridays for 3-5 hours each day. Class sessions take place via the Zoom platform. In addition, participants should expect to spend 3-5 hours each week in virtual discussion groups, and 5-8 hours each week on self-paced learning. There is also ample opportunity for networking with faculty and peers both in and out of the virtual classroom.
Collaborative learning is an integral part of the experience. To maximize the benefit for everyone, you are expected to attend every session, complete all assignments, and contribute effectively in the class and in small groups.
Our Executive Education programs are developed and taught by HBS faculty who are widely recognized as skilled educators, groundbreaking researchers, and award-winning authors. Through their board memberships, consulting, and field-based research, they address the complex challenges facing business leaders across the globe.
David G. Fubini
Senior Lecturer of Business Administration
Thomas J. DeLong
Baker Foundation Professor of Management Practice
Heidi Gardner
Distinguished Fellow and Lecturer on Law
Das Narayandas
Edsel Bryant Ford Professor of Business Administration
Our Executive Education programs are developed and taught by HBS faculty who are widely recognized as skilled educators, groundbreaking researchers, and award-winning authors. Through their board memberships, consulting, and field-based research, they address the complex challenges facing business leaders across the globe.
David G. Fubini
Senior Lecturer of Business Administration
Thomas J. DeLong
Baker Foundation Professor of Management Practice
Heidi Gardner
Distinguished Fellow and Lecturer on Law
Das Narayandas
Edsel Bryant Ford Professor of Business Administration