Your rich learning experience will include multidisciplinary faculty presentations and case studies. Through an intensive and comprehensive curriculum, you will examine the strategic challenges that have transformed the essence of client service, while exploring best practices for developing, governing, and growing a profitable service firm.
Your rich learning experience will include multidisciplinary faculty presentations and case studies. Through an intensive and comprehensive curriculum, you will examine the strategic challenges that have transformed the essence of client service, while exploring best practices for developing, governing, and growing a profitable service firm.
The program takes place over two weeks, with live online classes on Mondays, Wednesdays, and Fridays for 3-5 hours each day. Class sessions take place via the Zoom platform. In addition, participants will meet each day with their discussion groups, and should expect to spend 5-8 hours each week on self-paced learning. There is also ample opportunity for networking with faculty and peers both in and out of the virtual classroom.
Collaborative learning is an integral part of the experience. To maximize the benefit for everyone, you are expected to attend every session, complete all assignments, and contribute effectively in the class and in small groups.
The program takes place over two weeks, with live online classes on Mondays, Wednesdays, and Fridays for 3-5 hours each day. Class sessions take place via the Zoom platform. In addition, participants will meet each day with their discussion groups, and should expect to spend 5-8 hours each week on self-paced learning. There is also ample opportunity for networking with faculty and peers both in and out of the virtual classroom.
Collaborative learning is an integral part of the experience. To maximize the benefit for everyone, you are expected to attend every session, complete all assignments, and contribute effectively in the class and in small groups.
