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Executive Education
    Harvard Business School Right arrow Executive Education Right arrow HBS Experience Right arrow Admitted? Plan Your Stay Right arrow Technology
    ... Right arrow Harvard Business School Right arrow Executive Education Right arrow HBS Experience Right arrow Admitted? Plan Your Stay Right arrow Technology

    Technology

    Technology
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    Technology
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        • The Value
        • The Learning Experience
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        • The Virtual Experience
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            • Community Values
            • Guest Services
            • Local Area
            • Policies
            • Safety and Security
            • Services and Technology
            • Sustainability
            • Technology
          • Insights
        Need Help?
        Technology Support Services
        Email: ithelp@hbs.edu
        Telephone: +1.617.495.6600
        (5.6600 or the one-touch button from any residence-hall phone)
        MON–THU: 7:00 AM–9:00 PM
        FRI: 7:00 AM–6:00 PM
        SAT: Closed
        SUN: 12:00–9:00 PM
        Executive education participants walking in the Executive Education complex
        Technology Quick Reference
        Download a guide to essential technology support services and questions.
        Learn More
        Executive education participants walking in the Executive Education complex
        Technology Quick Reference
        Download a guide to essential technology support services and questions.
        Learn More
        Need Help?
        Technology Support Services
        Email: ithelp@hbs.edu
        Telephone: +1.617.495.6600
        (5.6600 or the one-touch button from any residence-hall phone)
        MON–THU: 7:00 AM–9:00 PM
        FRI: 7:00 AM–6:00 PM
        SAT: Closed
        SUN: 12:00–9:00 PM

        Technology Support Services

        Our team strives to deliver flawless, world-class technical support and services to HBS Executive Education participants. The team supports the HBS mission by offering high-quality products and services that enhance learning and productivity, while minimizing downtime and preventing data loss.

        Read More

        Essential technology issues we can assist with include:

        • Program-site access (login and password support)
        • Printing
        • Personal laptops and mobile devices
        • Wireless connectivity
        • Virtual Private Network (VPN) connectivity

        Technology Support Services

        Technology Support Services

        Our team strives to deliver flawless, world-class technical support and services to HBS Executive Education participants. The team supports the HBS mission by offering high-quality products and services that enhance learning and productivity, while minimizing downtime and preventing data loss.

        Essential technology issues we can assist with include:

        • Program-site access (login and password support)
        • Printing
        • Personal laptops and mobile devices
        • Wireless connectivity
        • Virtual Private Network (VPN) connectivity

        Telephone and Voice Mail

        The telephone in your bedroom and living group lounge features one-touch dialing buttons to quickly reach, among others: Guest Services, the Program Office, Technology Support Services, HBS Operations/Maintenance (for issues when Guest Services is closed), HBS Security, and the Harvard University Police Department (the Urgent Assistance button) in the event you need urgent assistance while on campus, including urgent medical assistance. There is no charge for calls.

        Note: Both your room number and telephone number are listed in the upper-left corner of the display screen on the telephone.

        Dropdown up

        Telephone and Voice Mail

        The telephone in your bedroom and living group lounge features one-touch dialing buttons to quickly reach, among others: Guest Services, the Program Office, Technology Support Services, HBS Operations/Maintenance (for issues when Guest Services is closed), HBS Security, and the Harvard University Police Department (the Urgent Assistance button) in the event you need urgent assistance while on campus, including urgent medical assistance. There is no charge for calls.

        Note: Both your room number and telephone number are listed in the upper-left corner of the display screen on the telephone.

        Making a CallExpand AllCollapse All

        Within Harvard University Within Harvard University
        When calling any telephone number within Harvard University using a campus telephone, you need only dial the last five digits of the number.
        Local & domestic long-distance callsLocal & domestic long-distance calls
        Dial 9 + 1 + area code + 7-digit number
        International callsInternational calls
        Dial 9 + 011 + country code + city code + local number

        Making a Call Dropdown up

        Making a Call Dropdown down

        Within Harvard University

        When calling any telephone number within Harvard University using a campus telephone, you need only dial the last five digits of the number.

        Local & domestic long-distance calls

        Dial 9 + 1 + area code + 7-digit number

        International calls

        Dial 9 + 011 + country code + city code + local number

        Voice MailExpand AllCollapse All

        Initial voice-mail personalizationInitial voice-mail personalization

        Please take a moment to record your name and set up your personal greeting:

        • From your bedroom telephone, dial 8.3999 or press the Voice Mail one-touch button.
        • If prompted for your ID, enter the last five digits of your bedroom telephone number.
        • When prompted for your PIN, enter your seven-digit bedroom telephone number (omit the "617" area code) followed by the # key. (This is your temporary PIN.)
          • Your telephone number is listed directly underneath your bedroom number in the upper-left corner of the display screen on the telephone.
        • Follow the system prompts to change your PIN (must be at least six digits), and record your name and greeting in your own voice, or use a standard system greeting with your recorded name.
        • Be sure to follow through all the prompts and wait until you hear "you are now successfully enrolled" before you hang up.

        Note: The default greeting for your voice mail lists your bedroom number; callers leaving you a message will not hear your name as part of this greeting. Therefore, you are highly encouraged to record your name, and then either record a personal greeting or use the standard greeting with your recorded name—this way callers will know they are leaving a message for the correct person.

        Checking messagesChecking messages

        The red light on your bedroom telephone handset indicates that there are new messages; it will remain on until all new messages have been played.

        From your bedroom telephone

        • Dial 8.3999 or press the Voice Mail one-touch button
        • When prompted, enter your PIN followed by the # key

        From any other campus telephone

        • Dial 8.3999
        • Press the * key when the system greeting begins
        • When prompted for your ID, enter the last five digits of your bedroom telephone number followed by the # key (for example, if your number was 617.495.1234, you would enter "51234#")
        • When prompted, enter your PIN followed by the # key

        From any non-Harvard telephone

        • Dial +1.617.998.3999
        • Press the * key when the system greeting begins
        • When prompted for your ID, enter the last five digits of your bedroom telephone number followed by the # key (for example, if your number was 617.495.1234, you would enter "51234#")
        • When prompted, enter your PIN followed by the # key
        Basic message commandsBasic message commands
        • Play message: Press 1
        • Skip back during playback: Press 1
        • Skip ahead during playback: Press 3
        • Erase message: Press 7
        • Reply to message: Press 8
        • Save message: Press 9

        Voice Mail Dropdown up

        Voice Mail Dropdown down

        Initial voice-mail personalization

        Please take a moment to record your name and set up your personal greeting:

        • From your bedroom telephone, dial 8.3999 or press the Voice Mail one-touch button.
        • If prompted for your ID, enter the last five digits of your bedroom telephone number.
        • When prompted for your PIN, enter your seven-digit bedroom telephone number (omit the "617" area code) followed by the # key. (This is your temporary PIN.)
          • Your telephone number is listed directly underneath your bedroom number in the upper-left corner of the display screen on the telephone.
        • Follow the system prompts to change your PIN (must be at least six digits), and record your name and greeting in your own voice, or use a standard system greeting with your recorded name.
        • Be sure to follow through all the prompts and wait until you hear "you are now successfully enrolled" before you hang up.

        Note: The default greeting for your voice mail lists your bedroom number; callers leaving you a message will not hear your name as part of this greeting. Therefore, you are highly encouraged to record your name, and then either record a personal greeting or use the standard greeting with your recorded name—this way callers will know they are leaving a message for the correct person.

        Checking messages

        The red light on your bedroom telephone handset indicates that there are new messages; it will remain on until all new messages have been played.

        From your bedroom telephone

        • Dial 8.3999 or press the Voice Mail one-touch button
        • When prompted, enter your PIN followed by the # key

        From any other campus telephone

        • Dial 8.3999
        • Press the * key when the system greeting begins
        • When prompted for your ID, enter the last five digits of your bedroom telephone number followed by the # key (for example, if your number was 617.495.1234, you would enter "51234#")
        • When prompted, enter your PIN followed by the # key

        From any non-Harvard telephone

        • Dial +1.617.998.3999
        • Press the * key when the system greeting begins
        • When prompted for your ID, enter the last five digits of your bedroom telephone number followed by the # key (for example, if your number was 617.495.1234, you would enter "51234#")
        • When prompted, enter your PIN followed by the # key

        Basic message commands

        • Play message: Press 1
        • Skip back during playback: Press 1
        • Skip ahead during playback: Press 3
        • Erase message: Press 7
        • Reply to message: Press 8
        • Save message: Press 9

        Bedroom Technology

        Each bedroom has a desktop computer with a high-speed network connection. In addition, you have access to a shared printer (with copy functionality) located in your living group lounge. Documents printed from your bedroom (and the living group lounge) computer will print directly to this resource. There is also a larger printer/copier unit in the Business Center on the first floor.

        Read More

        The computer in your bedroom is equipped with a web camera that allows you to make personal video-conferencing calls to others via the Internet anywhere in the world, allowing you to stay in close touch with your family and friends while here are at HBS.

        The following software is installed on your computer:

        • Microsoft Windows
        • Microsoft Office (Word, Excel, and PowerPoint)
        • Microsoft and Chrome web browsers
        • Television (click the Television icon on its desktop)

        Email

        There are some cases where a specially configured personal computer may be the only way to receive your external email while here at HBS (for example, if you use a corporate VPN and PPTP to check your email or if you use Exchange server with Microsoft Outlook).

        Your company's IT department can help you choose the best solution for accessing your non-HBS email accounts. Technology Support Services is available to answer any questions you may have.

        Power management

        The computer in your bedroom will switch to low-power consumption during a set period of inactivity. In this state, your computer will appear to be off. To wake it, simply move your mouse or tap the keyboard. To put your computer to sleep, just press the power button on the right side of the display. To turn your computer off, select the Shut down power option on the Windows menu.

        Bedroom Technology

        Bedroom Technology

        Each bedroom has a desktop computer with a high-speed network connection. In addition, you have access to a shared printer (with copy functionality) located in your living group lounge. Documents printed from your bedroom (and the living group lounge) computer will print directly to this resource. There is also a larger printer/copier unit in the Business Center on the first floor.

        The computer in your bedroom is equipped with a web camera that allows you to make personal video-conferencing calls to others via the Internet anywhere in the world, allowing you to stay in close touch with your family and friends while here are at HBS.

        The following software is installed on your computer:

        • Microsoft Windows
        • Microsoft Office (Word, Excel, and PowerPoint)
        • Microsoft and Chrome web browsers
        • Television (click the Television icon on its desktop)

        Email

        There are some cases where a specially configured personal computer may be the only way to receive your external email while here at HBS (for example, if you use a corporate VPN and PPTP to check your email or if you use Exchange server with Microsoft Outlook).

        Your company's IT department can help you choose the best solution for accessing your non-HBS email accounts. Technology Support Services is available to answer any questions you may have.

        Power management

        The computer in your bedroom will switch to low-power consumption during a set period of inactivity. In this state, your computer will appear to be off. To wake it, simply move your mouse or tap the keyboard. To put your computer to sleep, just press the power button on the right side of the display. To turn your computer off, select the Shut down power option on the Windows menu.

        Wireless Technology

        HBS offers two campus-wide wireless networks. Both offer the same connection speed through the HBS Network.

        Read More

        HBSGUEST (HBS Public Wireless Network): This is the most convenient resource. You can connect to this option simply by selecting it from the list of available wireless networks on your laptop or mobile device.

        HBSSECURE (HBS Secure Wireless Network): Offers higher levels of encryption for added data security. To connect, select HBSSECURE from the list of available wireless networks on your laptop or mobile device, and then enter your HBS username and password when prompted.

        Note: A spare Ethernet cable is available in each bedroom which allows you to connect your laptop or other device to the HBS Network. This is the most secure and reliable option for network connectivity, and offers the fastest connection.

        For assistance, contact Technology Support Services at ithelp@hbs.edu or +1.617.495.6600 (5.6600 or the one-touch button from any residence-hall phone).

        Wireless Technology

        Wireless Technology

        HBS offers two campus-wide wireless networks. Both offer the same connection speed through the HBS Network.

        HBSGUEST (HBS Public Wireless Network): This is the most convenient resource. You can connect to this option simply by selecting it from the list of available wireless networks on your laptop or mobile device.

        HBSSECURE (HBS Secure Wireless Network): Offers higher levels of encryption for added data security. To connect, select HBSSECURE from the list of available wireless networks on your laptop or mobile device, and then enter your HBS username and password when prompted.

        Note: A spare Ethernet cable is available in each bedroom which allows you to connect your laptop or other device to the HBS Network. This is the most secure and reliable option for network connectivity, and offers the fastest connection.

        For assistance, contact Technology Support Services at ithelp@hbs.edu or +1.617.495.6600 (5.6600 or the one-touch button from any residence-hall phone).

        Printing on Campus
        Each living group and business center has a shared printing resource for your convenience. Documents printed from a bedroom, lounge, or business center computer go directly to the adjacent printer.
        You may also wish to print from your personal devices. Mobile Print allows you to retrieve print jobs from any living group lounge or business center printer. The instructions below will show you how (instructions are posted at each printer as well).

        Expand AllCollapse All

        Mobile PrintMobile Print
        1. Send email to print@ricohprintcloud.com with documents attached you want to print using any device (you will receive a reply within about one minute).
        2. Tap Mobile Print button on main screen (tap screen first to wake it, if necessary).
        3. Tap Print Cloud button on following screen.
        4. Tap within Release Code field to display numeric keypad.
        5. Enter six-digit Release Code from reply email for document (or email) you want to print and tap blue Go button.
          • Code will now be shown in Release Code field, and you have option to change number of copies printed, single- or double-sided printing, and number of pages to print on one sheet.
        6. Tap green Print button.

        Please note the following:

        • Release Codes remain active for re-printing for one week.
        • Understanding the vulnerability of email, please consider the confidentiality of information you transmit via this service. HBS is not responsible for any security issues which may occur.
        • If you attempt to print a document that has an issue (e.g., corrupted), what will print is unpredictable (depending on the exact issue).
        • If you attempt to print a document that is password-protected or has "printing not allowed" set, only a one-page error sheet will print with the following text:

        • ERROR: invalidpassword
          OFFENDING COMMAND: PDF Parser: This document requires a password.
          STACK:

        Printing single- or double-sidedPrinting single- or double-sided

        In our efforts to conserve paper, we have set each resource to print double-sided by default. We expect this setting to meet the majority of your printing needs. However, there may be situations where single-sided output is required. Printing single-sided is a simple process detailed below.

        From a bedroom, lounge or business center computer: When you select Print, you will be presented with a Print Preview window. This window will look different depending on the program you are using. The example below applies to Microsoft Office applications:

        1. Select Printer Properties.
        2. This will open the Document Properties window.
        3. Select the Finishing tab at the top.
        4. By default, the Document Options is set to Print on both sides.
        5. By unchecking this option, you will be able to print single-sided pages.
        6. Remember to recheck the box once you are finished to return to double-sided printing.

        When using Mobile Print, on the screen where you enter your Release Code, select One Sided in the Duplex drop-down menu.

        Printing on Campus Dropdown up

        Printing on Campus Dropdown down

        Each living group and business center has a shared printing resource for your convenience. Documents printed from a bedroom, lounge, or business center computer go directly to the adjacent printer.

        Mobile Print

        1. Send email to print@ricohprintcloud.com with documents attached you want to print using any device (you will receive a reply within about one minute).
        2. Tap Mobile Print button on main screen (tap screen first to wake it, if necessary).
        3. Tap Print Cloud button on following screen.
        4. Tap within Release Code field to display numeric keypad.
        5. Enter six-digit Release Code from reply email for document (or email) you want to print and tap blue Go button.
          • Code will now be shown in Release Code field, and you have option to change number of copies printed, single- or double-sided printing, and number of pages to print on one sheet.
        6. Tap green Print button.

        Please note the following:

        • Release Codes remain active for re-printing for one week.
        • Understanding the vulnerability of email, please consider the confidentiality of information you transmit via this service. HBS is not responsible for any security issues which may occur.
        • If you attempt to print a document that has an issue (e.g., corrupted), what will print is unpredictable (depending on the exact issue).
        • If you attempt to print a document that is password-protected or has "printing not allowed" set, only a one-page error sheet will print with the following text:

        • ERROR: invalidpassword
          OFFENDING COMMAND: PDF Parser: This document requires a password.
          STACK:

        Printing single- or double-sided

        In our efforts to conserve paper, we have set each resource to print double-sided by default. We expect this setting to meet the majority of your printing needs. However, there may be situations where single-sided output is required. Printing single-sided is a simple process detailed below.

        From a bedroom, lounge or business center computer: When you select Print, you will be presented with a Print Preview window. This window will look different depending on the program you are using. The example below applies to Microsoft Office applications:

        1. Select Printer Properties.
        2. This will open the Document Properties window.
        3. Select the Finishing tab at the top.
        4. By default, the Document Options is set to Print on both sides.
        5. By unchecking this option, you will be able to print single-sided pages.
        6. Remember to recheck the box once you are finished to return to double-sided printing.

        When using Mobile Print, on the screen where you enter your Release Code, select One Sided in the Duplex drop-down menu.

        Personal Laptops

        Harvard Business School does not require you to have your own laptop while attending an Executive Education program. The bedroom computer we provide will allow you to complete your program work and have full access to the Internet.

        If you do choose to bring a laptop, Technology Support Services offers support for it (and mobile devices) to carry out your program work while on campus, including:

        • Wireless networking
        • Connection to HBS email/calendar (where applicable)
        • Mobile-compatible HBS services
        Read More

        Wireless access
        You will be able to access our wireless network while on campus. See the Wireless Technology section above for more information.

        Other networking equipment
        Personal wireless access points, servers, or routers are not allowed on the HBS network as they can interrupt service for other computers on campus.

        Printing
        We provide a shared printer in each living group lounge that is connected to your HBS bedroom computer. See the Printing on Campus section above for more information, including how to print from your personal devices via email.

        Personal Laptops

        Personal Laptops

        Harvard Business School does not require you to have your own laptop while attending an Executive Education program. The bedroom computer we provide will allow you to complete your program work and have full access to the Internet.

        If you do choose to bring a laptop, Technology Support Services offers support for it (and mobile devices) to carry out your program work while on campus, including:

        • Wireless networking
        • Connection to HBS email/calendar (where applicable)
        • Mobile-compatible HBS services

        Wireless access
        You will be able to access our wireless network while on campus. See the Wireless Technology section above for more information.

        Other networking equipment
        Personal wireless access points, servers, or routers are not allowed on the HBS network as they can interrupt service for other computers on campus.

        Printing
        We provide a shared printer in each living group lounge that is connected to your HBS bedroom computer. See the Printing on Campus section above for more information, including how to print from your personal devices via email.

        Television

        Television is available online through your bedroom computer. To launch the service, use the mouse to double-click the Television icon on the desktop of the computer. Once running, the service is operated using the keyboard and the mouse.

        Television is also available in your living group lounge and in your residence hall's main lounge.

        Television OperationExpand AllCollapse All

        KeyboardKeyboard
        KEY
        Up/Down Arrow
        Left/Right Arrow
        Enter
        Esc(full-screen N/A)
        MENU SCREEN
        Navigate channels
        --
        Select channel
        --
        TV-SCREEN
        Channel up/down
        Volume up/down
        Mute/Unmute
        Return to channel menu
        MouseMouse
        On the menu screen, click to navigate through and select channels. On the TV screen, click to change channels and volume, turn full-screen mode on/off, and return to the channel-menu screen (by clicking the Home button in the lower-left corner).
        Channel menuChannel menu

        1. ESPN
        2. ESPN2
        3. Fox Sports 1
        4. Fox Sports 2
        5. NBC Sports Network
        6. NESN (New England Sports Network)
        7. NFL Network
        8. The Weather Channel
        9. CNN
        10. Fox News Channel
        11. Bloomberg TV
        12. CNBC
        13. ABC
        14. CBS
        1. FOX
        2. NBC
        3. PBS
        4. BBC America
        5. Univision East
        6. TBS
        7. TNT
        8. AMC
        9. FX
        10. Discovery Channel
        11. History
        12. National Geographic
        13. Food Network
        14. HGTV

        Television Dropdown up

        Television Dropdown down

        Television is available online through your bedroom computer. To launch the service, use the mouse to double-click the Television icon on the desktop of the computer. Once running, the service is operated using the keyboard and the mouse. Television is also available in your living group lounge and in your residence hall's main lounge.
        Television Operation

        Keyboard

        KEY
        Up/Down Arrow
        Left/Right Arrow
        Enter
        Esc(full-screen N/A)
        MENU SCREEN
        Navigate channels
        --
        Select channel
        --
        TV-SCREEN
        Channel up/down
        Volume up/down
        Mute/Unmute
        Return to channel menu

        Mouse

        On the menu screen, click to navigate through and select channels. On the TV screen, click to change channels and volume, turn full-screen mode on/off, and return to the channel-menu screen (by clicking the Home button in the lower-left corner).

        Channel menu


        1. ESPN
        2. ESPN2
        3. Fox Sports 1
        4. Fox Sports 2
        5. NBC Sports Network
        6. NESN (New England Sports Network)
        7. NFL Network
        8. The Weather Channel
        9. CNN
        10. Fox News Channel
        11. Bloomberg TV
        12. CNBC
        13. ABC
        14. CBS
        1. FOX
        2. NBC
        3. PBS
        4. BBC America
        5. Univision East
        6. TBS
        7. TNT
        8. AMC
        9. FX
        10. Discovery Channel
        11. History
        12. National Geographic
        13. Food Network
        14. HGTV

        Technology Commonly Asked QuestionsExpand AllCollapse All

        Reset my passwordReset my password

        If you don't know your HBS password you can easily reset it through the login page accessed through https://community.exed.hbs.edu/program. Select Forgot your password?

        Connect to my Virtual Private Network (VPN)Connect to my Virtual Private Network (VPN)

        To ensure that your VPN connection will work through our firewall, please contact us at least three business days before the start of your program with the following information. You should be able to obtain this information from your company's IT department.

        • TCP and UDP ports used by the VPN program
        • Server address for the VPN server
        Clear browser dataClear browser data

        Each time you visit a web page, a small amount of data is saved to your computer's hard drive. This data helps web pages load faster, and retains information you use frequently, such as your username.

        As this data accumulates, your browser can stop working properly when you visit certain web pages. For your web browser to function best, it is important to clear your browser's cache and cookies from time to time.

        Internet Explorer

        1. Click the gear-shaped Tools icon in the upper right corner of the browser window, select Safety
        2. Click Delete Browsing History…
        3. Check Temporary Internet Files, Cookies, and History, and then click Delete

        Firefox

        1. Click the gear-shaped Options icon in the upper right corner of the browser window
        2. In the left navigation, select Privacy then clear your recent history
        3. From the Time range to clear: drop-down menu, select the desired range. To clear your entire cache, select Everything.
        4. Click the down arrow next to "Details" to choose what history elements to clear (e.g., check Cookies to clear cookies)
        5. Click Clear Now

        Chrome

        1. Click the menu icon in the upper right corner of the browser window
        2. Choose History
        3. Click Clear browsing data…

        Safari (Mac OS)

        1. Click the gear-shaped icon in the upper right corner of the browser window
        2. Select Preferences, then select the Privacy tab
        3. Click Remove All Website Data…
        4. Click Remove All to confirm

        Don't Want to Delete Your Entire Browsing History?
        If you don't want to erase your browsing history and stored personal information, be sure to only select the items you want to erase, for example, only select Cookies.

        Set up voice mailSet up voice mail

        Setting up your voice mail allows you to receive and save messages as well as leave messages for other participants. Your voice mail is accessible from any telephone, on or off campus. See the Voice Mail section above for more information.

        Watch televisionWatch television

        Television is available online through your bedroom computer. To launch the service, use the mouse to double-click the Television icon on the desktop of the computer.

        Once running, the service is operated using the keyboard and mouse.

        Television is also available in your living group lounge and in your residence hall's main lounge. See the Television section above for more information.

        Technology Commonly Asked Questions Dropdown up

        Technology Commonly Asked Questions Dropdown down

        Reset my password

        If you don't know your HBS password you can easily reset it through the login page accessed through https://community.exed.hbs.edu/program. Select Forgot your password?

        Connect to my Virtual Private Network (VPN)

        To ensure that your VPN connection will work through our firewall, please contact us at least three business days before the start of your program with the following information. You should be able to obtain this information from your company's IT department.

        • TCP and UDP ports used by the VPN program
        • Server address for the VPN server

        Clear browser data

        Each time you visit a web page, a small amount of data is saved to your computer's hard drive. This data helps web pages load faster, and retains information you use frequently, such as your username.

        As this data accumulates, your browser can stop working properly when you visit certain web pages. For your web browser to function best, it is important to clear your browser's cache and cookies from time to time.

        Internet Explorer

        1. Click the gear-shaped Tools icon in the upper right corner of the browser window, select Safety
        2. Click Delete Browsing History…
        3. Check Temporary Internet Files, Cookies, and History, and then click Delete

        Firefox

        1. Click the gear-shaped Options icon in the upper right corner of the browser window
        2. In the left navigation, select Privacy then clear your recent history
        3. From the Time range to clear: drop-down menu, select the desired range. To clear your entire cache, select Everything.
        4. Click the down arrow next to "Details" to choose what history elements to clear (e.g., check Cookies to clear cookies)
        5. Click Clear Now

        Chrome

        1. Click the menu icon in the upper right corner of the browser window
        2. Choose History
        3. Click Clear browsing data…

        Safari (Mac OS)

        1. Click the gear-shaped icon in the upper right corner of the browser window
        2. Select Preferences, then select the Privacy tab
        3. Click Remove All Website Data…
        4. Click Remove All to confirm

        Don't Want to Delete Your Entire Browsing History?
        If you don't want to erase your browsing history and stored personal information, be sure to only select the items you want to erase, for example, only select Cookies.

        Set up voice mail

        Setting up your voice mail allows you to receive and save messages as well as leave messages for other participants. Your voice mail is accessible from any telephone, on or off campus. See the Voice Mail section above for more information.

        Watch television

        Television is available online through your bedroom computer. To launch the service, use the mouse to double-click the Television icon on the desktop of the computer.

        Once running, the service is operated using the keyboard and mouse.

        Television is also available in your living group lounge and in your residence hall's main lounge. See the Television section above for more information.

        Need Help?
        Technology Support Services
        Email: ithelp@hbs.edu
        Telephone: +1.617.495.6600
        (5.6600 or the one-touch button from any residence-hall phone)
        MON–THU: 7:00 AM–9:00 PM
        FRI: 7:00 AM–6:00 PM
        SAT: Closed
        SUN: 12:00–9:00 PM
        Executive education participants walking in the Executive Education complex
        Technology Quick Reference
        Download a guide to essential technology support services and questions.
        Learn More
        Executive education participants walking in the Executive Education complex
        Technology Quick Reference
        Download a guide to essential technology support services and questions.
        Learn More
        Need Help?
        Technology Support Services
        Email: ithelp@hbs.edu
        Telephone: +1.617.495.6600
        (5.6600 or the one-touch button from any residence-hall phone)
        MON–THU: 7:00 AM–9:00 PM
        FRI: 7:00 AM–6:00 PM
        SAT: Closed
        SUN: 12:00–9:00 PM

        View Frequently Asked Questions

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        Email: executive_education+hbs.edu
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