Technology Support Services (TSS) provides world-class technical support and services to the HBS community. We support the HBS mission by offering high-quality services that improve learning and productivity while minimizing downtime.
The telephone in your bedroom and living group lounge features one-touch dialing buttons to quickly reach, among others: Guest Services, the Program Office, Technology Support Services, HBS Operations/Maintenance (for issues when Guest Services is closed), HBS Security, and the Harvard University Police Department (the Urgent Assistance button) in the event you need urgent assistance while on campus, including urgent medical assistance. There is no charge for calls.
Note: Both your room number and telephone number are listed in the upper-left corner of the display screen on the telephone.
The telephone in your bedroom and living group lounge features one-touch dialing buttons to quickly reach, among others: Guest Services, the Program Office, Technology Support Services, HBS Operations/Maintenance (for issues when Guest Services is closed), HBS Security, and the Harvard University Police Department (the Urgent Assistance button) in the event you need urgent assistance while on campus, including urgent medical assistance. There is no charge for calls.
Note: Both your room number and telephone number are listed in the upper-left corner of the display screen on the telephone.
HBS offers two campus-wide wireless networks. Both offer the same connection speed through the HBS Network.
Please note the following:
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In our efforts to conserve paper, we have set each resource to print double-sided by default. We expect this setting to meet the majority of your printing needs. However, there may be situations where single-sided output is required. Printing single-sided is a simple process detailed below.
From the computer in any living group lounge or business center: When you select Print, you will be presented with a Print Preview window. This window will look different depending on the program you are using. The example below applies to Microsoft Office applications:
When using Mobile Print, on the screen where you enter your Release Code, select One Sided in the Duplex drop-down menu.
Participants are encouraged to bring a laptop or other device for program activities. We recommend a device that supports Chrome, Firefox, and/or Safari web browsers. Our facilities offer high speed internet, with wired and wireless access. Please remember to bring a voltage adapter if you are from outside the United States.
Technology Support Services offers support for your laptop and mobile devices to carry out your program work while on campus, including:
Please note that TSS may be limited in support of business-issued devices based on security settings, policies, and proprietary software restrictions. TSS will offer our best effort in troubleshooting and recommending a course of action, which may include the service of your local IT department.
Television is available in your living group lounge and in your residence hall's main lounge.
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Television is available in your living group lounge and in your residence hall's main lounge.
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If you don't know your HBS password you can easily reset it through the login page accessed through https://community.exed.hbs.edu/program. Select Forgot your password?
Television is available in your living group lounge and in your residence hall's main lounge. See the Television section above for more information.