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Technology

Technology
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Technology
Need Help?
Technology Support Services
Email: exedithelp@hbs.edu
Telephone: +1.617.495.6600
(5.6600 or the one-touch button from any residence-hall phone)
MON–THU: 7:00 AM–9:00 PM
FRI: 7:00 AM–6:00 PM
SAT: Closed
SUN: 12:00–9:00 PM
Executive education participants walking in the Executive Education complex
Technology Quick Reference
Download a guide to essential technology support services and questions.
Learn More
Executive education participants walking in the Executive Education complex
Technology Quick Reference
Download a guide to essential technology support services and questions.
Learn More
Need Help?
Technology Support Services
Email: exedithelp@hbs.edu
Telephone: +1.617.495.6600
(5.6600 or the one-touch button from any residence-hall phone)
MON–THU: 7:00 AM–9:00 PM
FRI: 7:00 AM–6:00 PM
SAT: Closed
SUN: 12:00–9:00 PM

Technology Support Services

Technology Support Services (TSS) provides world-class technical support and services to the HBS community. We support the HBS mission by offering high-quality services that improve learning and productivity while minimizing downtime.

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Essential technology issues we can assist with include:

  • Program-site access (login and password support)
  • Printing
  • Personal laptops and mobile devices
  • Wireless connectivity
  • Virtual Private Network (VPN) connectivity

Technology Support Services Dropdown down

Technology Support Services Dropdown down

Technology Support Services (TSS) provides world-class technical support and services to the HBS community. We support the HBS mission by offering high-quality services that improve learning and productivity while minimizing downtime.

Essential technology issues we can assist with include:

  • Program-site access (login and password support)
  • Printing
  • Personal laptops and mobile devices
  • Wireless connectivity
  • Virtual Private Network (VPN) connectivity

Telephone

The telephone in your bedroom and living group lounge features one-touch dialing buttons to quickly reach, among others: Guest Services, the Program Office, Technology Support Services, HBS Operations/Maintenance (for issues when Guest Services is closed), HBS Security, and the Harvard University Police Department (the Urgent Assistance button) in the event you need urgent assistance while on campus, including urgent medical assistance. There is no charge for calls.

Note: Both your room number and telephone number are listed in the upper-left corner of the display screen on the telephone.

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Telephone

The telephone in your bedroom and living group lounge features one-touch dialing buttons to quickly reach, among others: Guest Services, the Program Office, Technology Support Services, HBS Operations/Maintenance (for issues when Guest Services is closed), HBS Security, and the Harvard University Police Department (the Urgent Assistance button) in the event you need urgent assistance while on campus, including urgent medical assistance. There is no charge for calls.

Note: Both your room number and telephone number are listed in the upper-left corner of the display screen on the telephone.

Making a CallCollapse All

Within Harvard University Within Harvard University
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When calling any telephone number within Harvard University using a campus telephone, you need only dial the last five digits of the number.
Local & domestic long-distance callsLocal & domestic long-distance calls
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Dial 9 + 1 + area code + 7-digit number
International callsInternational calls
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Dial 9 + 011 + country code + city code + local number

Making a Call Dropdown up

Making a Call Dropdown down

Within Harvard University

When calling any telephone number within Harvard University using a campus telephone, you need only dial the last five digits of the number.

Local & domestic long-distance calls

Dial 9 + 1 + area code + 7-digit number

International calls

Dial 9 + 011 + country code + city code + local number

Wireless Internet

HBS offers two campus-wide wireless networks. Both offer the same connection speed through the HBS Network.

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HBSGUEST (HBS Public Wireless Network): You can connect to this option simply by selecting it from the list of available wireless networks on your laptop or mobile device.

HBSSECURE (HBS Secure Wireless Network): Offers higher levels of encryption for added data security. To connect, select HBSSECURE from the list of available wireless networks on your laptop or mobile device, and then enter your HBS username and password when prompted.

Note: A spare Ethernet cable is available in each bedroom which allows you to connect your laptop or other device to the HBS Network. This is the most secure and reliable option for network connectivity, and offers the fastest connection.

For assistance, contact Technology Support Services at exedithelp@hbs.edu or +1.617.495.6600 (5.6600 or the one-touch button from any residence-hall phone).

Wireless Internet Dropdown down

Wireless Internet Dropdown down

HBS offers two campus-wide wireless networks. Both offer the same connection speed through the HBS Network.

HBSGUEST (HBS Public Wireless Network): You can connect to this option simply by selecting it from the list of available wireless networks on your laptop or mobile device.

HBSSECURE (HBS Secure Wireless Network): Offers higher levels of encryption for added data security. To connect, select HBSSECURE from the list of available wireless networks on your laptop or mobile device, and then enter your HBS username and password when prompted.

Note: A spare Ethernet cable is available in each bedroom which allows you to connect your laptop or other device to the HBS Network. This is the most secure and reliable option for network connectivity, and offers the fastest connection.

For assistance, contact Technology Support Services at exedithelp@hbs.edu or +1.617.495.6600 (5.6600 or the one-touch button from any residence-hall phone).

Printing on Campus
In the residence halls, each living group lounge has a shared printing resource for your convenience (which includes copy functionality). There is also a larger printer/copier unit in the Business Center on the first floor. Documents printed from a lounge or business center computer go directly to the adjacent printer.
You may also wish to print from your personal devices. Mobile Print allows you to retrieve print jobs from the printer in any living group lounge or business center. The instructions below will show you how (instructions are posted at each printer as well).

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Mobile PrintMobile Print
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  1. Send email to print@ricohprintcloud.com with documents attached you want to print using any device (you will receive a reply within about one minute).
  2. Tap Mobile Print button on main screen (tap screen first to wake it, if necessary).
  3. Tap Print Cloud button on following screen.
  4. Tap within Release Code field to display numeric keypad.
  5. Enter six-digit Release Code from reply email for document (or email) you want to print and tap blue Go button.
    • Code will now be shown in Release Code field, and you have option to change number of copies printed, single- or double-sided printing, and number of pages to print on one sheet.
  6. Tap green Print button.

Please note the following:

  • Release Codes remain active for re-printing for one week.
  • Understanding the vulnerability of email, please consider the confidentiality of information you transmit via this service. HBS is not responsible for any security issues which may occur.
  • If you attempt to print a document that has an issue (e.g., corrupted), what will print is unpredictable (depending on the exact issue).
  • If you attempt to print a document that is password-protected or has "printing not allowed" set, only a one-page error sheet will print with the following text:

    • ERROR: invalidpassword
    OFFENDING COMMAND: PDF Parser: This document requires a password.
    STACK:
Printing single- or double-sidedPrinting single- or double-sided
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In our efforts to conserve paper, we have set each resource to print double-sided by default. We expect this setting to meet the majority of your printing needs. However, there may be situations where single-sided output is required. Printing single-sided is a simple process detailed below.

From the computer in any living group lounge or business center: When you select Print, you will be presented with a Print Preview window. This window will look different depending on the program you are using. The example below applies to Microsoft Office applications:

  1. Select Printer Properties.
  2. This will open the Document Properties window.
  3. Select the Finishing tab at the top.
  4. By default, the Document Options is set to Print on both sides.
  5. By unchecking this option, you will be able to print single-sided pages.
  6. Remember to recheck the box once you are finished to return to double-sided printing.

When using Mobile Print, on the screen where you enter your Release Code, select One Sided in the Duplex drop-down menu.

Printing on Campus Dropdown up

Printing on Campus Dropdown down

In the residence halls, each living group lounge has a shared printing resource for your convenience (which includes copy functionality). There is also a larger printer/copier unit in the Business Center on the first floor. Documents printed from a lounge or business center computer go directly to the adjacent printer.

Mobile Print

  1. Send email to print@ricohprintcloud.com with documents attached you want to print using any device (you will receive a reply within about one minute).
  2. Tap Mobile Print button on main screen (tap screen first to wake it, if necessary).
  3. Tap Print Cloud button on following screen.
  4. Tap within Release Code field to display numeric keypad.
  5. Enter six-digit Release Code from reply email for document (or email) you want to print and tap blue Go button.
    • Code will now be shown in Release Code field, and you have option to change number of copies printed, single- or double-sided printing, and number of pages to print on one sheet.
  6. Tap green Print button.

Please note the following:

  • Release Codes remain active for re-printing for one week.
  • Understanding the vulnerability of email, please consider the confidentiality of information you transmit via this service. HBS is not responsible for any security issues which may occur.
  • If you attempt to print a document that has an issue (e.g., corrupted), what will print is unpredictable (depending on the exact issue).
  • If you attempt to print a document that is password-protected or has "printing not allowed" set, only a one-page error sheet will print with the following text:

    • ERROR: invalidpassword
    OFFENDING COMMAND: PDF Parser: This document requires a password.
    STACK:

Printing single- or double-sided

In our efforts to conserve paper, we have set each resource to print double-sided by default. We expect this setting to meet the majority of your printing needs. However, there may be situations where single-sided output is required. Printing single-sided is a simple process detailed below.

From the computer in any living group lounge or business center: When you select Print, you will be presented with a Print Preview window. This window will look different depending on the program you are using. The example below applies to Microsoft Office applications:

  1. Select Printer Properties.
  2. This will open the Document Properties window.
  3. Select the Finishing tab at the top.
  4. By default, the Document Options is set to Print on both sides.
  5. By unchecking this option, you will be able to print single-sided pages.
  6. Remember to recheck the box once you are finished to return to double-sided printing.

When using Mobile Print, on the screen where you enter your Release Code, select One Sided in the Duplex drop-down menu.

Personal Laptops

Participants are encouraged to bring a laptop or other device for program activities. We recommend a device that supports Chrome, Firefox, and/or Safari web browsers. Our facilities offer high speed internet, with wired and wireless access. Please remember to bring a voltage adapter if you are from outside the United States.

Technology Support Services offers support for your laptop and mobile devices to carry out your program work while on campus, including:

  • Wireless networking
  • Connection to HBS email/calendar (where applicable)
  • Mobile-compatible HBS services

Please note that TSS may be limited in support of business-issued devices based on security settings, policies, and proprietary software restrictions. TSS will offer our best effort in troubleshooting and recommending a course of action, which may include the service of your local IT department.

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Wireless access
You will be able to access our wireless network while on campus. See the Wireless Internet section above for more information.

Other networking equipment
Personal wireless access points, servers, or routers are not allowed on the HBS network as they can interrupt service for other computers on campus.

Personal Laptops Dropdown down

Personal Laptops Dropdown down

Participants are encouraged to bring a laptop or other device for program activities. We recommend a device that supports Chrome, Firefox, and/or Safari web browsers. Our facilities offer high speed internet, with wired and wireless access. Please remember to bring a voltage adapter if you are from outside the United States.

Technology Support Services offers support for your laptop and mobile devices to carry out your program work while on campus, including:

  • Wireless networking
  • Connection to HBS email/calendar (where applicable)
  • Mobile-compatible HBS services

Please note that TSS may be limited in support of business-issued devices based on security settings, policies, and proprietary software restrictions. TSS will offer our best effort in troubleshooting and recommending a course of action, which may include the service of your local IT department.

Wireless access
You will be able to access our wireless network while on campus. See the Wireless Internet section above for more information.

Other networking equipment
Personal wireless access points, servers, or routers are not allowed on the HBS network as they can interrupt service for other computers on campus.

Television

Television is available in your living group lounge and in your residence hall's main lounge.

Channel menu
  1. ESPN
  2. ESPN2
  3. Fox Sports 1
  4. Fox Sports 2
  5. NBC Sports Network
  6. NESN (New England Sports Network)
  7. NFL Network
  8. The Weather Channel
  9. CNN
  10. Fox News Channel
  11. Bloomberg TV
  12. CNBC
  13. ABC
  14. CBS
  1. FOX
  2. NBC
  3. PBS
  4. BBC America
  5. Univision East
  6. TBS
  7. TNT
  8. AMC
  9. FX
  10. Discovery Channel
  11. History
  12. National Geographic
  13. Food Network
  14. HGTV
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Television

Television is available in your living group lounge and in your residence hall's main lounge.

Channel menu
  1. ESPN
  2. ESPN2
  3. Fox Sports 1
  4. Fox Sports 2
  5. NBC Sports Network
  6. NESN (New England Sports Network)
  7. NFL Network
  8. The Weather Channel
  9. CNN
  10. Fox News Channel
  11. Bloomberg TV
  12. CNBC
  13. ABC
  14. CBS
  1. FOX
  2. NBC
  3. PBS
  4. BBC America
  5. Univision East
  6. TBS
  7. TNT
  8. AMC
  9. FX
  10. Discovery Channel
  11. History
  12. National Geographic
  13. Food Network
  14. HGTV

Frequently Asked QuestionsCollapse All

Reset my passwordReset my password
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If you don't know your HBS password you can easily reset it through the login page accessed through https://community.exed.hbs.edu/program. Select Forgot your password?
Watch televisionWatch television
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Television is available in your living group lounge and in your residence hall's main lounge. See the Television section above for more information.

Frequently Asked Questions Dropdown up

Frequently Asked Questions Dropdown down

Reset my password

If you don't know your HBS password you can easily reset it through the login page accessed through https://community.exed.hbs.edu/program. Select Forgot your password?

Watch television

Television is available in your living group lounge and in your residence hall's main lounge. See the Television section above for more information.

Need Help?
Technology Support Services
Email: exedithelp@hbs.edu
Telephone: +1.617.495.6600
(5.6600 or the one-touch button from any residence-hall phone)
MON–THU: 7:00 AM–9:00 PM
FRI: 7:00 AM–6:00 PM
SAT: Closed
SUN: 12:00–9:00 PM
Executive education participants walking in the Executive Education complex
Technology Quick Reference
Download a guide to essential technology support services and questions.
Learn More
Executive education participants walking in the Executive Education complex
Technology Quick Reference
Download a guide to essential technology support services and questions.
Learn More
Need Help?
Technology Support Services
Email: exedithelp@hbs.edu
Telephone: +1.617.495.6600
(5.6600 or the one-touch button from any residence-hall phone)
MON–THU: 7:00 AM–9:00 PM
FRI: 7:00 AM–6:00 PM
SAT: Closed
SUN: 12:00–9:00 PM

View Frequently Asked Questions

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