Our team strives to deliver flawless, world-class technical support and services to HBS Executive Education participants. The team supports the HBS mission by offering high-quality products and services that enhance learning and productivity, while minimizing downtime and preventing data loss.
The telephone in your bedroom and living group lounge features one-touch dialing buttons to quickly reach, among others: Guest Services, the Program Office, Technology Support Services, HBS Operations/Maintenance (for issues when Guest Services is closed), HBS Security, and the Harvard University Police Department (the Urgent Assistance button) in the event you need urgent assistance while on campus, including urgent medical assistance. There is no charge for calls.
Note: Both your room number and telephone number are listed in the upper-left corner of the display screen on the telephone.
The telephone in your bedroom and living group lounge features one-touch dialing buttons to quickly reach, among others: Guest Services, the Program Office, Technology Support Services, HBS Operations/Maintenance (for issues when Guest Services is closed), HBS Security, and the Harvard University Police Department (the Urgent Assistance button) in the event you need urgent assistance while on campus, including urgent medical assistance. There is no charge for calls.
Note: Both your room number and telephone number are listed in the upper-left corner of the display screen on the telephone.
Please take a moment to record your name and set up your personal greeting:
Note: The default greeting for your voice mail lists your bedroom number; callers leaving you a message will not hear your name as part of this greeting. Therefore, you are highly encouraged to record your name, and then either record a personal greeting or use the standard greeting with your recorded name—this way callers will know they are leaving a message for the correct person.
The red light on your bedroom telephone handset indicates that there are new messages; it will remain on until all new messages have been played.
From your bedroom telephone
From any other campus telephone
From any non-Harvard telephone
Each bedroom has a desktop computer with a high-speed network connection. In addition, you have access to a shared printer (with copy functionality) located in your living group lounge. Documents printed from your bedroom (and the living group lounge) computer will print directly to this resource. There is also a larger printer/copier unit in the Business Center on the first floor.
HBS offers two campus-wide wireless networks. Both offer the same connection speed through the HBS Network.
Please note the following:
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In our efforts to conserve paper, we have set each resource to print double-sided by default. We expect this setting to meet the majority of your printing needs. However, there may be situations where single-sided output is required. Printing single-sided is a simple process detailed below.
From a bedroom, lounge or business center computer: When you select Print, you will be presented with a Print Preview window. This window will look different depending on the program you are using. The example below applies to Microsoft Office applications:
When using Mobile Print, on the screen where you enter your Release Code, select One Sided in the Duplex drop-down menu.
Harvard Business School does not require you to have your own laptop while attending an Executive Education program. The bedroom computer we provide will allow you to complete your program work and have full access to the Internet.
If you do choose to bring a laptop, Technology Support Services offers support for it (and mobile devices) to carry out your program work while on campus, including:
Television is available online through your bedroom computer. To launch the service, use the mouse to double-click the Television icon on the desktop of the computer. Once running, the service is operated using the keyboard and the mouse.
Television is also available in your living group lounge and in your residence hall's main lounge.
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If you don't know your HBS password you can easily reset it through the login page accessed through https://lnx.hbs.edu. Select Forgot your password?.
To ensure that your VPN connection will work through our firewall, please contact us at least three business days before the start of your program with the following information. You should be able to obtain this information from your company's IT department.
Each time you visit a web page, a small amount of data is saved to your computer's hard drive. This data helps web pages load faster, and retains information you use frequently, such as your username.
As this data accumulates, your browser can stop working properly when you visit certain web pages. For your web browser to function best, it is important to clear your browser's cache and cookies from time to time.
Internet Explorer
Firefox
Chrome
Safari (Mac OS)
Don't Want to Delete Your Entire Browsing History?
If you don't want to erase your browsing history and stored personal information, be sure to only select the items you want to erase, for example, only select Cookies.
Setting up your voice mail allows you to receive and save messages as well as leave messages for other participants. Your voice mail is accessible from any telephone, on or off campus. See the Voice Mail section above for more information.
Television is available online through your bedroom computer. To launch the service, use the mouse to double-click the Television icon on the desktop of the computer.
Once running, the service is operated using the keyboard and mouse.
Television is also available in your living group lounge and in your residence hall's main lounge. See the Television section above for more information.
A tutorial video and a PDF guide are available to assist you.
