Technology
Telephone: +1.617.495.6600
(5.6600 or the one-touch button from any residence-hall phone)
MON–THU: 7:00 AM–9:00 PM
FRI: 7:00 AM–6:00 PM
SAT: Closed
SUN: 12:00–9:00 PM
Telephone: +1.617.495.6600
(5.6600 or the one-touch button from any residence-hall phone)
MON–THU: 7:00 AM–9:00 PM
FRI: 7:00 AM–6:00 PM
SAT: Closed
SUN: 12:00–9:00 PM
Technology Support Services
Technology Support Services (TSS) provides world-class technical support and services to the HBS community. We support the HBS mission by offering high-quality services that improve learning and productivity while minimizing downtime.
Essential technology issues we can assist with include:
- Program-site access (login and password support)
- Printing
- Personal laptops and mobile devices
- Wireless connectivity
- Virtual Private Network (VPN) connectivity
Technology Support Services (TSS) provides world-class technical support and services to the HBS community. We support the HBS mission by offering high-quality services that improve learning and productivity while minimizing downtime.
Essential technology issues we can assist with include:
- Program-site access (login and password support)
- Printing
- Personal laptops and mobile devices
- Wireless connectivity
- Virtual Private Network (VPN) connectivity
Telephone
The telephone in your bedroom and living group lounge features one-touch dialing buttons to quickly reach, among others: Guest Services, the Program Office, Technology Support Services, HBS Operations/Maintenance (for issues when Guest Services is closed), HBS Security, and the Harvard University Police Department (the Urgent Assistance button) in the event you need urgent assistance while on campus, including urgent medical assistance. There is no charge for calls.
Note: Both your room number and telephone number are listed in the upper-left corner of the display screen on the telephone.
-
Telephone
-
The telephone in your bedroom and living group lounge features one-touch dialing buttons to quickly reach, among others: Guest Services, the Program Office, Technology Support Services, HBS Operations/Maintenance (for issues when Guest Services is closed), HBS Security, and the Harvard University Police Department (the Urgent Assistance button) in the event you need urgent assistance while on campus, including urgent medical assistance. There is no charge for calls.
Note: Both your room number and telephone number are listed in the upper-left corner of the display screen on the telephone.
Making a CallExpand AllCollapse All
Within Harvard University Within Harvard University
Local & domestic long-distance callsLocal & domestic long-distance calls
International callsInternational calls
Within Harvard University
Local & domestic long-distance calls
International calls
Wireless Internet
HBS offers two campus-wide wireless networks. Both offer the same connection speed through the HBS Network.
HBSGUEST (HBS Public Wireless Network): You can connect to this option simply by selecting it from the list of available wireless networks on your laptop or mobile device.
HBSSECURE (HBS Secure Wireless Network): Offers higher levels of encryption for added data security. To connect, select HBSSECURE from the list of available wireless networks on your laptop or mobile device, and then enter your HBS username and password when prompted.
Note: A spare Ethernet cable is available in each bedroom which allows you to connect your laptop or other device to the HBS Network. This is the most secure and reliable option for network connectivity, and offers the fastest connection.
For assistance, contact Technology Support Services at exedithelp@hbs.edu or +1.617.495.6600 (5.6600 or the one-touch button from any residence-hall phone).
HBS offers two campus-wide wireless networks. Both offer the same connection speed through the HBS Network.
HBSGUEST (HBS Public Wireless Network): You can connect to this option simply by selecting it from the list of available wireless networks on your laptop or mobile device.
HBSSECURE (HBS Secure Wireless Network): Offers higher levels of encryption for added data security. To connect, select HBSSECURE from the list of available wireless networks on your laptop or mobile device, and then enter your HBS username and password when prompted.
Note: A spare Ethernet cable is available in each bedroom which allows you to connect your laptop or other device to the HBS Network. This is the most secure and reliable option for network connectivity, and offers the fastest connection.
For assistance, contact Technology Support Services at exedithelp@hbs.edu or +1.617.495.6600 (5.6600 or the one-touch button from any residence-hall phone).
Expand AllCollapse All
Mobile PrintMobile Print
- Send email to print@ricohprintcloud.com with documents attached you want to print using any device (you will receive a reply within about one minute).
- Tap Mobile Print button on main screen (tap screen first to wake it, if necessary).
- Tap Print Cloud button on following screen.
- Tap within Release Code field to display numeric keypad.
- Enter six-digit Release Code from reply email for document (or email) you want to print and tap blue Go button.
- Code will now be shown in Release Code field, and you have option to change number of copies printed, single- or double-sided printing, and number of pages to print on one sheet.
- Tap green Print button.
Please note the following:
- Release Codes remain active for re-printing for one week.
- Understanding the vulnerability of email, please consider the confidentiality of information you transmit via this service. HBS is not responsible for any security issues which may occur.
- If you attempt to print a document that has an issue (e.g., corrupted), what will print is unpredictable (depending on the exact issue).
- If you attempt to print a document that is password-protected or has "printing not allowed" set, only a one-page error sheet will print with the following text:
ERROR: invalidpassword
OFFENDING COMMAND: PDF Parser: This document requires a password.
STACK:
Printing single- or double-sidedPrinting single- or double-sided
In our efforts to conserve paper, we have set each resource to print double-sided by default. We expect this setting to meet the majority of your printing needs. However, there may be situations where single-sided output is required. Printing single-sided is a simple process detailed below.
From the computer in any living group lounge or business center: When you select Print, you will be presented with a Print Preview window. This window will look different depending on the program you are using. The example below applies to Microsoft Office applications:
- Select Printer Properties.
- This will open the Document Properties window.
- Select the Finishing tab at the top.
- By default, the Document Options is set to Print on both sides.
- By unchecking this option, you will be able to print single-sided pages.
- Remember to recheck the box once you are finished to return to double-sided printing.
When using Mobile Print, on the screen where you enter your Release Code, select One Sided in the Duplex drop-down menu.
Mobile Print
- Send email to print@ricohprintcloud.com with documents attached you want to print using any device (you will receive a reply within about one minute).
- Tap Mobile Print button on main screen (tap screen first to wake it, if necessary).
- Tap Print Cloud button on following screen.
- Tap within Release Code field to display numeric keypad.
- Enter six-digit Release Code from reply email for document (or email) you want to print and tap blue Go button.
- Code will now be shown in Release Code field, and you have option to change number of copies printed, single- or double-sided printing, and number of pages to print on one sheet.
- Tap green Print button.
Please note the following:
- Release Codes remain active for re-printing for one week.
- Understanding the vulnerability of email, please consider the confidentiality of information you transmit via this service. HBS is not responsible for any security issues which may occur.
- If you attempt to print a document that has an issue (e.g., corrupted), what will print is unpredictable (depending on the exact issue).
- If you attempt to print a document that is password-protected or has "printing not allowed" set, only a one-page error sheet will print with the following text:
ERROR: invalidpassword
OFFENDING COMMAND: PDF Parser: This document requires a password.
STACK:
Printing single- or double-sided
In our efforts to conserve paper, we have set each resource to print double-sided by default. We expect this setting to meet the majority of your printing needs. However, there may be situations where single-sided output is required. Printing single-sided is a simple process detailed below.
From the computer in any living group lounge or business center: When you select Print, you will be presented with a Print Preview window. This window will look different depending on the program you are using. The example below applies to Microsoft Office applications:
- Select Printer Properties.
- This will open the Document Properties window.
- Select the Finishing tab at the top.
- By default, the Document Options is set to Print on both sides.
- By unchecking this option, you will be able to print single-sided pages.
- Remember to recheck the box once you are finished to return to double-sided printing.
When using Mobile Print, on the screen where you enter your Release Code, select One Sided in the Duplex drop-down menu.
Personal Laptops
Participants are encouraged to bring a laptop or other device for program activities. We recommend a device that supports Chrome, Firefox, and/or Safari web browsers. Our facilities offer high speed internet, with wired and wireless access. Please remember to bring a voltage adapter if you are from outside the United States.
Technology Support Services offers support for your laptop and mobile devices to carry out your program work while on campus, including:
- Wireless networking
- Connection to HBS email/calendar (where applicable)
- Mobile-compatible HBS services
Please note that TSS may be limited in support of business-issued devices based on security settings, policies, and proprietary software restrictions. TSS will offer our best effort in troubleshooting and recommending a course of action, which may include the service of your local IT department.
Wireless access
You will be able to access our wireless network while on campus. See the Wireless Internet section above for more information.
Other networking equipment
Personal wireless access points, servers, or routers are not allowed on the HBS network
as they can interrupt service for other computers on campus.
Participants are encouraged to bring a laptop or other device for program activities. We recommend a device that supports Chrome, Firefox, and/or Safari web browsers. Our facilities offer high speed internet, with wired and wireless access. Please remember to bring a voltage adapter if you are from outside the United States.
Technology Support Services offers support for your laptop and mobile devices to carry out your program work while on campus, including:
- Wireless networking
- Connection to HBS email/calendar (where applicable)
- Mobile-compatible HBS services
Please note that TSS may be limited in support of business-issued devices based on security settings, policies, and proprietary software restrictions. TSS will offer our best effort in troubleshooting and recommending a course of action, which may include the service of your local IT department.
Wireless access
You will be able to access our wireless network while on campus. See the Wireless Internet section above for more information.
Other networking equipment
Personal wireless access points, servers, or routers are not allowed on the HBS network
as they can interrupt service for other computers on campus.
Television
Television is available in your living group lounge and in your residence hall's main lounge.
|
|
-
Television
-
Television is available in your living group lounge and in your residence hall's main lounge.
Channel menu
- ESPN
- ESPN2
- Fox Sports 1
- Fox Sports 2
- NBC Sports Network
- NESN (New England Sports Network)
- NFL Network
- The Weather Channel
- CNN
- Fox News Channel
- Bloomberg TV
- CNBC
- ABC
- CBS
- FOX
- NBC
- PBS
- BBC America
- Univision East
- TBS
- TNT
- AMC
- FX
- Discovery Channel
- History
- National Geographic
- Food Network
- HGTV
Frequently Asked QuestionsExpand AllCollapse All
Reset my passwordReset my password
If you don't know your HBS password you can easily reset it through the login page accessed through https://community.exed.hbs.edu/program. Select Forgot your password?
Watch televisionWatch television
Television is available in your living group lounge and in your residence hall's main lounge. See the Television section above for more information.
Reset my password
If you don't know your HBS password you can easily reset it through the login page accessed through https://community.exed.hbs.edu/program. Select Forgot your password?
Watch television
Television is available in your living group lounge and in your residence hall's main lounge. See the Television section above for more information.
Telephone: +1.617.495.6600
(5.6600 or the one-touch button from any residence-hall phone)
MON–THU: 7:00 AM–9:00 PM
FRI: 7:00 AM–6:00 PM
SAT: Closed
SUN: 12:00–9:00 PM
Telephone: +1.617.495.6600
(5.6600 or the one-touch button from any residence-hall phone)
MON–THU: 7:00 AM–9:00 PM
FRI: 7:00 AM–6:00 PM
SAT: Closed
SUN: 12:00–9:00 PM