Our Guest Services team is available to assist you throughout your stay, and will handle any concierge services needed while you are on campus. Additionally, they can assist you with any needs related to your bedroom, our facilities, or other campus services, including replacement of lost keys.
Guest Services is available at the Chao Center Front Desk Sunday-Friday from 6:00 AM–9:00 PM and Saturday from 6:00 AM–7:00 PM. You can also reach Guest Services by phone at +1.617.495.8888 (5.8888 or the one-touch button from any residence-hall phone) and email at Guest Services.
Our Guest Services team is available to assist you throughout your stay, and will handle any concierge services needed while you are on campus. Additionally, they can assist you with any needs related to your bedroom, our facilities, or other campus services, including replacement of lost keys.
Guest Services is available at the Chao Center Front Desk Sunday-Friday from 6:00 AM–9:00 PM and Saturday from 6:00 AM–7:00 PM. You can also reach Guest Services by phone at +1.617.495.8888 (5.8888 or the one-touch button from any residence-hall phone) and email at Guest Services.
On-Campus Package Delivery for Participants
The Harvard Business School mail facility will accept packages during the duration of your program only (packages received before or after the program will be returned to the sender)
Service is limited to one package per shipment
Package size is not to exceed 12"x12"x24" or similar shape
Packages that do not meet these requirements will be refused at the HBS mail facility.
Packages are received at the HBS mail facility during business hours, Monday through Friday only. Accepted packages are scanned into our system and eventually delivered directly to your bedroom once daily in the late afternoon. This process can delay final delivery up to a day depending on when it arrives to the mail facility.
If you plan to receive a package while on campus, please use this address format:
[Your name] [Your program name] Harvard Business School Chao Center 25 Harvard Way Boston, MA 02163
Any deliveries scheduled for Saturday or Sunday will likely not be received and delivered until Monday.
If you are attending a one-week program, please ensure the delivery date is the second-to-last day of the program at the latest.
Contact Guest Services for assistance with scheduling or redirecting a delivery.
The Harvard Business School mail facility will accept packages during the duration of your program only (packages received before or after the program will be returned to the sender)
Service is limited to one package per shipment
Package size is not to exceed 12"x12"x24" or similar shape
Packages that do not meet these requirements will be refused at the HBS mail facility.
Packages are received at the HBS mail facility during business hours, Monday through Friday only. Accepted packages are scanned into our system and eventually delivered directly to your bedroom once daily in the late afternoon. This process can delay final delivery up to a day depending on when it arrives to the mail facility.
If you plan to receive a package while on campus, please use this address format:
[Your name] [Your program name] Harvard Business School Chao Center 25 Harvard Way Boston, MA 02163
Any deliveries scheduled for Saturday or Sunday will likely not be received and delivered until Monday.
If you are attending a one-week program, please ensure the delivery date is the second-to-last day of the program at the latest.
Contact Guest Services for assistance with scheduling or redirecting a delivery.
Dry Cleaning
Dry-cleaning/laundry service is provided by Lapels, an outside vendor. Once you arrive to campus, you can sign up for this service using your credit card and find more information directly on the dry-cleaning website. (Please note it is not possible to sign up in advance of your arrival.) This service is available Monday–Saturday, and finished items are delivered directly to your bedroom. Complimentary laundry facilities (including detergent) are available throughout your stay in your residence hall.
Dry-cleaning/laundry service is provided by Lapels, an outside vendor. Once you arrive to campus, you can sign up for this service using your credit card and find more information directly on the dry-cleaning website. (Please note it is not possible to sign up in advance of your arrival.) This service is available Monday–Saturday, and finished items are delivered directly to your bedroom. Complimentary laundry facilities (including detergent) are available throughout your stay in your residence hall.
Housekeeping and Maintenance
Standard in-room housekeeping service is provided Monday through Saturday. For any requests related to bedroom comfort, or to report any maintenance issues, contact Guest Services Sunday-Friday from 6:00 AM–9:00 PM and Saturday from 6:00 AM–7:00 PM.
For urgent issues when Guest Services is closed, call Maintenance at +1.617.495.6811 (5.6811 or the one-touch button from any residence-hall phone).
Shad Hall Fitness Center is available to you during your stay on campus. You will initially need to register at Shad Hall by signing the Statement of Informed Consent. Your Executive Education name badge is subsequently used for access and to exchange for a towel and day locker key at the equipment desk.
Shad Hall hours of operation change seasonally. Call the automated information line at +1.617.496.SHAD (6.7423 from any residence-hall phone) for current hours.
You will first need to obtain a pool pass (which includes towel service) from the Chao Center Front Desk. Blodgett Pool is located just across N. Harvard Street from campus. Visit the Blodgett Pool website or call +1.617.495.1789 (5.1789 from any residence-hall phone) for hours of operation.
There are four outdoor tennis courts adjacent to Shad Hall open spring through fall. Court reservations for one 60-minute time slot may be made up to two days in advance by calling +1.617.495.6060 (5.6060 or the one-touch button from any residence-hall phone ). Rackets and other equipment are available to borrow.
The adjacent Charles River provides scenic miles of running paths. Download the Charles River Running Map for round-trip distances along the shoreline.
The HBS Coop [+1.617.495.6592 (5.6592 from any residence-hall phone)] is located in the basement of Spangler Center.
During the spring and fall, it is normally open Monday–Friday, 8:15 AM–5:00 PM (until 6:00 PM on Tuesdays), but hours can vary, especially in December-January and summers. Please call the Coop or check with Guest Services in advance to confirm hours.
The larger Harvard Coop (+1.617.499.2000) is located in Harvard Square, across the Charles River from campus, at 1400 Massachusetts Avenue, Cambridge. The store is open Monday–Saturday 9:00 AM–9:00 PM and Sunday 10:00 AM–7:00 PM.
Harvard Square—a popular destination featuring numerous shops, bars and restaurants—is located just across the Charles River from the HBS campus in Cambridge (about a 10–15 minute walk). The best route to the Square is to walk across campus on Harvard Way and take a right onto North Harvard Street. This street becomes JFK Street when you cross the bridge and leads straight into Harvard Square.
Packages should be addressed to:
[Your name]
[Your program name]
Harvard Business School
Chao Center
25 Harvard Way
Boston, MA 02163
NOTE: Shipments from outside the United States must be cleared through Customs by the recipient before they can be released. We recommend bringing all personal effects with you rather than shipping them separately. This will eliminate returning to the airport after arrival for Customs inspection. Past participants have found that paying for excess baggage is no more expensive than paying for separate air freight shipment.
Packages are received at the HBS mail facility during business hours, Monday through Friday only. Accepted packages are scanned and delivered to Executive Education for sorting and delivery to each of the three residence halls. Packages are delivered to participants' bedrooms once daily in the late afternoon. Please refer to our on-campus package delivery section for important information.
Complimentary, self-service washers and dryers are located in each of our residence halls. Detergent and dryer sheets are available in each room.
Esteves Hall: The laundry room is located next to the north elevator on the first floor
McArthur Hall: A laundry room is located adjacent to each elevator lobby on the first floor
Tata Hall: The laundry room is located between the south and west elevators on the basement level (accessible via all elevators)
Lapels Dry Cleaning provides dry-cleaning/laundry service. All dry-cleaning/laundry items should be placed in the bags provided in your bedroom and left outside your bedroom door by 8:00 AM. Each bag must have a completed slip with your name, building name, and room number. Once ready, your items will be delivered to your room. Please see the dry-cleaning website to sign up for the service and for rate/delivery information.
Almost all areas of the HBS campus have wireless Internet access, including all facilities within the Executive Education Complex. See the Wireless Technology section for more details.
Each living group lounge has a shared printer. See the Printing on Campus section for more information. If you need assistance, please contact Program Technology Services at +1.617.495.8835 (5.8835 or the one-touch button from any residence-hall phone) or ptshelp@hbs.edu.
The closest Automated Teller Machine (ATM) on campus is located in Chao Center on Floor B (basement level). It works with the following cards/networks: American Express, Cirrus, Discover, MasterCard, Maestro, NYCE, Plus, Pulse, Star and Visa. There is also an ATM on the basement level of Spangler Center.
Unfortunately, we cannot make change for large bills. The HBS Coop in the basement of Spangler Center may be able to make change for you. For local banking information, please see Banking. Note: Executive Education has a no-tipping policy.
There is a vending machine located in the tunnel just outside Esteves Hall near the main entrance and another in the basement of Tata Hall on the north end.
The vending machines located in the tunnel just outside Esteves Hall near the main entrance and in the basement of Tata Hall on the north end both sell pain relievers. The HBS Coop in the basement of Spangler Center sells some over-the-counter medication. Additionally, there is a CVS Pharmacy within walking distance across the river in Harvard Square at 6 John F. Kennedy Street. The store is open 24 hours daily (see site for pharmacy hours).
If you are in need of urgent assistance while on campus, call +1.617.495.1212 (5.1212 or the one-touch button from any from any residence-hall phone) to reach the Harvard University Police Department. (Note: the emergency number while off campus is 911.)
If it is not an emergency, Mount Auburn Hospital's Walk-in Center (+1.617.499.5065)—the closest hospital to HBS—offers treatment for many non-life-threatening illnesses and injuries. No appointment is necessary.
