In July 2022, Jeehan Dahman Balfaqaih joined the 35th cohort of HBS Executive Education's Program for Leadership Development (PLD). The partner and head of the Dubai office at Brunswick Group, Jeehan came to PLD to explore the complex global issues facing leaders as they navigate rapid change and an uncertain business environment. When the program concluded, Jeehan took a moment to reflect on her experience and shared seven key lessons:
Humility is the first step to learning
The PLD cohort included more than 150 professionals from around the world at different stages of their careers and representing various industries. Yet, everyone sat in the same classroom with an open mind and without preconceived notions or a sense of superiority. Waiting anxiously to be cold-called, we were very self-aware that we did not know everything, nor should we. This humility nurtured a growth mindset, enabling us to learn our limitations, seek feedback, and embrace new ideas and perspectives. It was the first lesson and a constant one.
Stretching beyond our comfort zone expands our horizons
"Leaders need to stretch and expand" is probably one of my favorite lines by Professor Joshua Margolis. And for a good reason. Throughout the different modules of PLD, we were challenged to seek diverse perspectives, engage in dialogues, think outside the box, and embrace opportunities to step out of our comfort zones. To add another challenge, I presented to my cohort how we can create work environments where everyone can be their authentic selves by asking ourselves some very uncomfortable questions. The truth is that if we don't stretch into uneasy territories, we will never know what we are missing.
Vulnerability builds deeper connections
The connection I felt with my living group in the first two weeks proves that vulnerability is crucial in building strong and genuine relationships. The program encouraged us to share our thoughts, feelings, and experiences, even if it meant exposing our weaknesses or fears. Our openness and honesty have fostered empathy and understanding while building a sense of community and a shared experience.
First impressions reflect a moment in someone's journey
Of course, first impressions are not always final. But first impressions can reflect where someone is on their self-discovery journey. By remembering this and engaging in meaningful conversations, we can truly understand someone who may, in the future, have a positive impact on our lives. As the seven months passed, I witnessed the evolution of many of my PLD comrades, as I'm sure they have witnessed mine, and I'm proud of the more authentic connections I made. In fact, this whole experience was only possible because of my solid support base.
Pausing is like gliding—enjoy the view
Before taking the next step, doing the next task, or responding to a comment or question, pause! It might be the hardest thing to do for work adrenaline junkies, but the impact of a few minutes of stillness is significant. By pausing, we can appreciate the bigger picture and see things from a different perspective. Not only does pausing clear the mind, but it also makes us better listeners, friends, and mentors. After all the work we have put in to take flight, gliding is a graceful and effortless way to cover large distances and take a moment to reflect and assess.
Opportunities to do good are abundant
Leaders are capable of kindness, empathy, compassion, and many other positive qualities. When we rally around a common cause, we will make a difference. After debating a case related to the Children's Cancer Hospital Egypt, taught by Professor Susanna Gallani, my cohort was inspired to give back to the community and made a donation on behalf of PLD 35. United by the mission to improve our world one step at a time, this cohort has already discussed establishing NGOs for multiple causes.
Authenticity is the strongest magnet
It is tempting to pretend we are not who we are to fit in, but the best way to build trust is to remain genuine. Authenticity gives more credibility and increases the ability to effect change and influence. I started the program by tuning down my energy levels before I decided to be who I am, loud and proud! As I let go of my trepidation, my engagement with those around me improved. My learning group coined the term "Jeehanizing" which means galvanizing and energizing, and I couldn’t be prouder. Authenticity is truly the shortest way to positive interactions.