Your Course of Study
The program helps nonprofit executives think conceptually about organizational performance measurement systems. Through a powerful combination of faculty presentations, case studies, and group discussions, participants examine the rationale behind performance measurement and gain valuable insight into its critical aspects. Core curriculum topics include:
Challenges and Obstacles to Managing Organizational Performance – Building a performance-based culture; understanding organizational "accountability flow"; implementing a performance management strategy.
Strategic Uses of Organizational Performance Management – Recognizing value and satisfying expectations; increasing productivity; fostering creativity and innovation; improving individual behavior.
Assessing and Responding to Demands for Accountability – Balancing external and internal accountability; dealing with the forces that shape the nonprofit environment.
Aligning Mission and Organizational Performance Management – Linking mission, performance, and impact; recognizing what is being measured and what is being delivered.
Approaches for Organizational Performance Measurement – Deciding what to measure; choosing the right approach for the job; understanding implementation challenges.
Instituting and Sustaining Organizational Performance Management Systems – Implementing and sustaining a performance management system; building capacity; assessing communication issues.
"I wanted to hear about the trends in performance measurement, benchmarking, and nonprofit business, and also wanted to test our new organization’s performance measurement system against the best minds in the industry. The case study work in the classroom and the networking with fellow students were incredibly useful to me. This course will help me be a more effective leader in my organization over time."
Marc Richardson [Area Director], Boy Scouts of America, U.S.