Managing Healthcare Delivery

The information below is based on the program offered in 2011, and does not reflect potential changes to faculty and course content for the 2012 course.

What You Can Expect

Improve Your Organization's Performance and Outcomes

Costs, quality of care, and patient and provider satisfaction rates are all under increased scrutiny as hospitals and healthcare delivery networks strive to improve financial as well as medical performance. These added pressures have heightened the call for a new kind of leader—one that can deliver effective care in a cost-efficient, integrated manner. In this intensive program, you will examine innovative delivery strategies that are designed to improve coordination of services, enhance the value of patient care, and boost medical and economic outcomes. At the same time, you will build the leadership competencies required to drive change, manage people, provide optimal care, and deliver results across your organization.

Taking Your Capabilities to the Next Level

This powerful program is led by Dr. Richard Bohmer, a distinguished physician and HBS professor, along with an impressive cadre of HBS faculty and guest instructors—recognized experts, thought leaders, case study writers, and published authors. You will acquire the management frameworks and leadership strategies required to improve patient care, organizational performance, and financial outcomes in your healthcare delivery system. With the focus on healthcare operations, strategic positioning, and financial reporting and controls, you will explore negotiation, team building, organizational design, innovation, leadership, and growth. By evaluating these issues from multiple perspectives, you will learn how many of the world's leading healthcare organizations improve performance.

The key objectives of the program include:

  • Evaluating and creating dynamic and flexible strategies for healthcare delivery
  • Understanding the management tools and techniques used to design and manage successful organizations
  • Analyzing what leadership is and what successful leaders do
  • Exploring ways to effectively and efficiently foster innovation within the care setting

"This program changed my thinking. Not only did I gain a broader, more global perspective on healthcare delivery, but I was also able to translate important concepts—such as strategy, process alignment, and outcome measurement—into practical tools that add value to our day-to-day operations."
Hugo L. Moreno [Chief Executive Officer], Salud Digna Para Todos IAP, Mexico