Leading Professional Service Firms

Dates and Fees

  • June 13–19, 2010

  • $11,500
  • The program fee covers tuition, books, case materials, accommodations, and most meals.

Your Course of Study

Through in-depth case analysis of successful service firms, you and a select group of business leaders will explore the latest strategies for building a highly profitable enterprise. By examining issues common to the service-driven business model, you will acquire the skills to define and execute the best strategy for your firm. Just as important, you will assess and improve your own performance, balancing leadership responsibilities with client-service demands.

Curriculum topics include:

Addressing Industry Challenges

  • Examining how the service sector has grown and evolved
  • Exploring what these changes mean for leaders of service firms
  • Establishing and communicating service value across the organization

Creating the Best Professional Staff and Corporate Culture

  • Reviewing key considerations for hiring, developing, and motivating top talent
  • Rewarding your star performers on service delivery or management tracks
  • Creating staff incentives to ensure the effective execution of your strategy
  • Operating as one company across offices, divisions, service lines, and geographies
  • Fixing broken or suboptimal cultures in teams, groups, or companies

Controlling Your Destiny

  • Creating innovative services to meet evolving market trends and identify future business needs
  • Leading change in your company to maintain a competitive edge in your industry
  • Developing frameworks for formulating effective strategies and making informed decisions
  • Implementing models for scaling successful services and managing mergers and acquisitions
  • Understanding the leader's role in balancing immediate and long-term time demands

"Leading Professional Service Firms has helped me to become a better leader. The program addresses major issues that relate to people, business, governance, and values. As a result, I am now focused on rewarding people who develop others and on aligning individuals' interests with the firm's goals. I believe that this will improve their motivation and also will lead to better long-term productivity."
Aimee George-Leary [Senior Associate], Booz Allen Hamilton, Inc., U.S.