Client Service Specialists
Telephone: 1-800-427-5577(outside U.S., +1-617-495-6555)
In an increasingly competitive marketplace, maintaining a strategic advantage and a strong corporate culture requires top-notch talent, breakthrough ideas, and exceptional client service. To help you address these challenges and capitalize on emerging opportunities, Harvard Business School offers Leading Professional Service Firms. By analyzing successful service firms, you'll examine how the service sector has evolved and what those changes mean; review key considerations for hiring, developing, and motivating top talent; and explore how to lead change to help your company maintain a competitive edge.
Designed with a special focus on the unique challenges facing professional service firms, this intensive weeklong Executive Education program provides the tools you need to create effective go-to-market strategies, cultivate and retain top talent, strengthen client relationships, and enhance long-term performance. By doing so, you'll be able to satisfy clients, motivate staff, and maintain a sound bottom line.
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Through real-world case studies, the program provides the latest thinking on developing, governing, and growing a profitable service firm. As a participant, you'll acquire the expertise to develop a flexible corporate culture that can adapt to current market trends, anticipate future business needs, and secure long-term growth.
This leadership development program is designed to meet the needs of senior executives and practice leaders at established firms that provide services in areas such as consulting, legal, accounting, architecture and engineering, marketing, venture capital, investment banking, software development, and technology integration.
Every Harvard Business School Executive Education program is developed and taught by HBS faculty who are widely recognized as skilled educators, groundbreaking researchers, and award-winning authors. Through publishing, consulting, and teaching, HBS faculty leverage their business expertise and field-based research to develop enduring concepts that shape the practice of management. The result is an Executive Education teaching team whose groundbreaking insights challenge participants' thinking and enable them to become superior business leaders.
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Please submit your application at least four weeks before the program start date. Since qualified candidates are admitted on a rolling, space-available basis, early application is encouraged. Admission is selective and based on professional achievement and organizational responsibility. Although there are no formal educational requirements, proficiency in written and spoken English is essential. Because Executive Education programs enhance the leadership capacity of the participants as well as their organizations, HBS expects the full commitment of both. While participants are attending a program, sponsoring organizations agree to relieve them of their work responsibilities so that they can fully focus on the learning experience.
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