Your Course of Study
Through in-depth case analysis of successful service firms, you and a select group of business leaders will explore the latest strategies for building a highly profitable enterprise. By examining issues common to the service-driven business model, you will acquire the skills to define and execute the best strategy for your firm. Just as important, you will assess and improve your own performance, balancing leadership responsibilities with client-service demands.
Curriculum topics include:
Addressing Industry Challenges
- Examining how the service sector has grown and evolved
- Exploring what these changes mean for leaders of service firms
- Establishing and communicating service value across the organization
Creating the Best Professional Staff and Corporate Culture
- Reviewing key considerations for hiring, developing, and motivating top talent
- Rewarding your star performers on service delivery or management tracks
- Creating staff incentives to ensure the effective execution of your strategy
- Operating as one company across offices, divisions, service lines, and geographies
- Fixing broken or suboptimal cultures in teams, groups, or companies
Controlling Your Destiny
- Creating innovative services to meet evolving market trends and identify future business needs
- Leading change in your company to maintain a competitive edge in your industry
- Developing frameworks for formulating effective strategies and making informed decisions
- Implementing models for scaling successful services and managing mergers and acquisitions
- Understanding the leader's role in balancing immediate and long-term time demands
"I found the program thought provoking, challenging, and memorable in terms of lessons learned and people met. By highlighting and prioritizing industry problems that we all face—and the best ways to deal with those issues, the program enabled me to focus, develop, and create an effective management agenda."
John Banister [Chief Operating Officer], Wiggin LLP, U.K.