Your Course of Study
Leading High-Performance Health Care Organizations exposes health care executives to leading models for improving service delivery and clinical outcomes, focusing institutional capabilities and offerings, and enhancing financial performance. Through lectures, global case studies, classroom exercises, small group discussions, and the latest research, you will explore diverse trends and best practices. Topics include:
Leadership in a Complex, Changing Environment
Health care executives are challenged to maintain the highest possible standards in care delivery while keeping costs under control. Throughout this leadership training program, you will gain insights into balancing these competing objectives. Topics include:
- Understanding evolving issues in the medical, economic, and technological arenas, and how they affect health care service delivery
- Examining levers of control—their uses and their limits
- Increasing expectations around quality, safety, and service
Organizational Excellence
Focused on creating an organization that learns and improves continually, you'll discover how to coordinate people, processes, and equipment to deliver excellent health care with maximum efficiency. Topics include:
- Designing a health care system that dramatically improves value
- Fostering a climate of learning and innovation
- Improving operations design and process management
- Reducing overuse, underuse, and misuse of services and resources
- Integrating care over the entire cycle of a medical condition
New Service Delivery Models
Whether you are looking to improve institutional focus, analyze competitive threats, or build diverse capabilities, you will gain a deeper understanding of today's complex health care delivery models. Topics include:
- Developing and deploying effective organizational strategies to ensure the current and future quality of care, financial stability, and competitiveness
- Exploring the steps required to shift from a system that manages resources and services to one that focuses on managing care
"The program simplified complex health care matters and created a context for meaningful discussions. My view on managing health care has changed dramatically—and the steps that Dutch health care has to make have never been as clear."
Dr. Eric van der Hijden [Founding Partner], StrategieConsult Ltd., The Netherlands