Thank you for your interest in Executive Education at Harvard Business School. The Leading Growth Through Customer Centricity—India program will not be offered in 2016. You may wish to consider the new program: Senior Executive Leadership Program—India.

For a complete list of the most current HBS Executive Education programs, please visit the program finder.

You also may contact our Client Services team at 1-800-427-5577 (outside the U.S., dial +1-617-495-6555) or at executive_education@hbs.edu.

As India's improving business environment attracts new competitors, companies that can shift their focus from commodity to customer will have the strategic advantage. In this wide-ranging program, you'll explore how to build a customer-centric organization by recognizing actionable market segments, implementing segment-specific strategies, and expanding market share. By learning how to match your company's capacity, cost structure, and business conditions to the right customer at the right time, you'll develop new ability to identify opportunities and drive profitability and growth for your company.