Your Course of Study
You and a diverse group of senior executives will dive into the unique challenges facing today's professional service firm leaders in China. Through in-depth case analysis of firms around the world, you will explore the diverse ways other leaders have approached common challenges, gaining a new perspective on the task of developing the best strategy for your firm and driving the execution of that strategy. At the same time, you will have the opportunity to assess your own performance as a leader and discover new ways to improve your performance and increase your overall value to your business. Curriculum topics include:
Addressing Service Industry Challenges
- Recognizing how the service sector has grown and evolved, both generally and in China, and what these changes mean for company leaders
- Defining service excellence and value, and understanding how client perceptions do and do not vary across borders and cultures
- Communicating service value throughout the organization
Creating an Exceptional Professional Staff and Corporate Culture
- Hiring, developing, and motivating a highly skilled professional staff
- Rewarding star performers on service delivery or management tracks
- Creating the right staff incentives to ensure the effective execution of your strategy
- Operating as one company across offices, divisions, service lines, and geographies
- Fixing broken or suboptimal cultures in teams, groups, or companies
- Maintaining consistently high service quality during periods of strong growth or contraction
- Measuring and improving performance
Controlling the Destiny of Your Firm or Practice
- Responding to market shifts with innovative services
- Leading change in your industry and your company to maintain your competitive edge
- Aligning your team to execute a winning strategy
- Implementing models for scaling successful services and managing mergers and acquisitions
Clarifying the Leader's Role
- Establishing best practices for corporate governance, including frameworks for formulating and adjusting strategy and making informed strategic decisions
- Understanding your unique responsibilities as a leader and balancing both short- and long-term demands on your time