Challenged with leading the client management process in today's competitive landscape, many professional service firms are looking to improve their ability to develop and sustain strategic client relationships. Building Client Management Capabilities in Professional Service Firms provides best practices for improving the capabilities of the professionals who manage the firm's most important client relationships and proven frameworks for embedding the client management process within the entire firm structure.
Because achieving growth depends on building strong and productive client relationships, your firm must have well-defined criteria for selecting clients and projects—and for assembling a client portfolio tailored to expand your management capabilities. This timely program provides the best practices for cultivating external relationships and the proven frameworks for embedding the client management process within the structure of your firm. You will return to your firm with creative strategies that map to organizational strengths—and with the leadership skills to leverage resources that deliver outstanding results.
What You Can Expect
This unique program explores the critical steps required to develop a rigorous and effective client management process and the capabilities needed by individual professionals in charge of these relationships. As a result of your intensive learning experience, you will emerge with the skills, confidence, and knowledge to build a client relationship program that meets organizational growth goals.
Your Course of Study
Featuring case studies, panel discussions, and interactive lectures, this in-depth program explores the issues firms must consider to enhance their client management capabilities. Working with HBS faculty and peers, you will develop an action plan aimed at improving client relationships.
Who Is Right for the Program
This program is designed to meet the needs of company leaders and executives whose firms provide services in areas such as consulting, legal, accounting, architecture and engineering, marketing, venture capital, investment banking, software development, and technology integration.
Programs, dates, fees, and faculty are subject to change.
In accordance with Harvard University policy, Harvard Business School does not discriminate against any person on the basis of race, color, sex or sexual orientation, gender identity, religion, age, national or ethnic origin, political beliefs, veteran status, or disability in admission to, access to, treatment in, or employment in its programs and activities.