Achieving Breakthrough Service Driving Performance and Profitability
Who Is Right for the Program
Achieving Breakthrough Service is intended for a select group of senior managers in service firms and manufacturing firms with service-based strategies. To enhance learning through exposure to a wide array of perspectives and experiences, HBS uses a thoughtful admissions process that ensures the selection of highly qualified participants who represent diverse companies, industries, and countries. While individual leaders are invited to attend, teams of at least four senior executives will gain the most from this intensive offering. During the program, your team will work with a faculty adviser to develop a customized service model for your organization. Post program, your team will have the opportunity to return to campus for a final presentation and a critique of your proposed model.
Visit the admissions section for details about our application process.
Past Participants Represented:
| Industries | Nationalities | ||||
| 2% | Chem/Pharm/Bio | 5% | Africa | ||
| 2% | Communications | 4% | Asia | ||
| 3% | Consumer Products | 3% | Australia/NZ | ||
| 12% | Financial | 33% | Europe | ||
| 4% | High Technology | 3% | Latin America | ||
| 5% | Manufacturing | 4% | Middle East | ||
| 9% | Nonprofit | 34% | North America | ||
| 8% | Other | 14% | Other | ||
| 14% | Other Services | ||||
| 19% | Professional Services | ||||
| 1% | Raw Materials/Energy | ||||
| 5% | Real Estate/Construction | ||||
| 7% | Retail Services | ||||
| 9% | Utilities/Telecommunications | ||||
Participating Companies Have Included:
Boeing Company |
Nokia |
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