Meet the Program Faculty
Like all Harvard Business School Executive Education programs, Achieving Breakthrough Service is developed and taught by a core faculty of HBS professors. Our faculty members are widely recognized as skilled educators, groundbreaking researchers, and award-winning authors.
Through publishing, consulting, and teaching, they leverage their business expertise and field-based research to create new knowledge and enduring concepts that shape the practice of management. The result is a teaching team that exposes participants to multiple perspectives, challenging their thinking and encouraging new practices that result in superior business leadership. For more detailed biographies, click on each faculty name.
Dennis W. Campbell,
Associate Professor of Business Administration and Marvin Bower Fellow. Member of the Accounting and Management Unit.
Frances X. Frei,
UPS Foundation Professor of Service Management. Chair, MBA required curriculum; member of the Technology and Operations Management Unit; and faculty cochair of "Achieving Breakthrough Service."
Das Narayandas,
James J. Hill Professor of Business Administration. Senior Associate Dean, Director of HBS Publishing; and member of the Marketing Unit. Faculty chair of the "Advanced Management Program"; and faculty cochair of "Achieving Breakthrough Service."
Ananth Raman,
UPS Foundation Professor of Business Logistics. Member of the Technology and Operations Management Unit.
W. Earl Sasser,
Baker Foundation Professor. Member of the Entrepreneurial Management Unit; faculty chair of "Leadership Best Practices," "Leadership for Senior Executives," and the "Program for Leadership Development."
"The faculty provided an intellectual view of business service models in varying degrees of execution that was easy for me to assimilate with my leadership style. As I engaged with other senior executives on common challenges, I learned from their varied experience as well. Since returning, I have applied all my learning and have simply underscored the direction in which I am leading my organization."
Bridget Moscatello [Vice President, Customer Operations], Empire Today, U.S.