Q&A with Achieving Breakthrough Service faculty cochair Frances X. Frei.
Read what this esteemed entrepreneur has to say.
To win customers loyalty, forget the bells & whistles and just solve their problems.
Applying the principles of a change-management program.
Building customer satisfaction and loyalty while assessing impact on profitability and growth.
A study revealing the principles of the world's best service companies.
Companies that regularly monitor and improve customer experience gain bottom-line benefits.
How companies are improving customer service without sacrificing efficiency.
How should service providers respond when customer needs vary?