The John H. McArthur Hall residence facility features "living groups", each with eight or nine bedrooms. The composition of each living group is determined by the administration prior to the start of the program. Every effort is made to provide a balanced diversity in each living group; industry, geographic origin and functional representation are all taken into consideration.
Each living group has a common conference/lounge area. Lounge amenities include: computer, printer, 46" LCD projection monitor with laptop hookup, cable TV, DVD/VCR player, kitchenette with sink, dishwasher, refrigerator/freezer (with automatic ice maker), microwave, coffee/tea maker, bottled water and juice and canned soda.
Individual bedrooms include a private bathroom and basic amenities as well as a desktop computer with high-speed Internet access. Housekeeping service is provided daily (except Sundays).
For international participants, the voltage for electronic devices is 120V.
When calling any telephone number within Harvard University using a campus phone (including the numbers listed below), you need only dial the last five digits of the number. For example, to reach the McArthur Program Office from your bedroom phone, simply dial 6-9725 (the full number is 617-496-9725).
Should you have any questions or need anything during your stay, please do not hesitate to contact the program staff at 617-496-9725 or stop by the program office, located on the first floor near the main entrance. The office is normally staffed 8:00 a.m. to 6:00 p.m. Monday-Thursday and 8:00 a.m. to 5:00 p.m. Friday (hours vary on weekends). We will be happy to assist you in any way that we can.
Click here to see a floor-by-floor layout of McArthur Hall.
Business Center: Located adjacent to the north end of McArthur Lounge on the first floor, the center has a computer with Internet access, a copier/printer/scanner/fax (outgoing only) machine and a telephone.
Computers: There is a Dell desktop computer in each bedroom with an Intel Core i3 Dual Core Processor, 4GB RAM (memory) and a web camera with built-in microphone. Software installed includes: Microsoft Windows 7; Microsoft Office 2010 - Outlook, Word, Excel, and PowerPoint; Internet Explorer and Firefox; and Real Player and Windows Media Player (for online videos). Each bedroom also has an Ethernet cable for a laptop and all HBS buildings have wireless Internet throughout.
A shared printer is located in each living group lounge (along with a shared computer).
There is also a public computer kiosk with Internet access just outside each of the two main entries to McArthur Lounge on the first floor (in addition to the computer in the Business Center).
See Executive Education Technology Services (EETS) for more information on the technology available at HBS. Please call EETS directly with any IT-related questions at 617-495-8835.
Dry Cleaning/Laundry: Service is provided by Spotless Cleaners. To use this service and pay by credit card (Visa, MasterCard or American Express only), you need to first visit their website to submit your credit card information. More information, including pricing, can be found in the bedroom Directory of Services.
Complimentary self-service washers and dryers are located in each of the two laundry rooms on the first floor (one adjoining each elevator lobby). Detergent and fabric-softener dryer sheets are provided. Additionally, an iron and ironing board are provided in each bedroom (in the closet).
Emergency: In case of emergency, call 617-495-1212 immediately to reach the Harvard University Police. Be prepared to give them your name, location (including building and room number, if applicable) and details of the emergency situation.
The HBS Emergency Numbers and Evacuation Procedures information is posted on the back of your bedroom door in case of fire or any other emergency situation that requires you to evacuate the building. Please familiarize yourself with your location. In the event of a fire, do not use the elevators.
There is an automated external defibrillator (AED) located in McArthur Hall on the wall just across the hall from the program office, near the main entrance on the first floor. For further detail on its location, see this layout of McArthur Hall. For further detail on the location of all campus AEDs and police phones, see this version of the HBS campus map.
Faxes: The fax number for McArthur Hall is 617-496-9724. Incoming faxes should include your name and the name of your program. There is a fax machine, for outgoing faxes only, in the business center, located adjacent to the north end of McArthur Lounge on the first floor. Outgoing faxes can also be sent from the program office during regular office hours.
Housekeeping: Service provided Monday through Saturday. Call Housekeeping directly at 617-495-6200 for any request relating to bedroom comfort. You may also stop by or call the program office at 617-496-9725 with your requests during regular office hours.
Ice: Located in each living group lounge freezer as well as in the main lounge on the first floor.
Keys/Lockouts: All residence hall exterior doors are locked nightly from 6:00 p.m. until 7:00 a.m. Monday-Friday (and all day Saturday-Sunday); be sure to keep your key card with you at all times. If you do get locked out of the building and/or your bedroom or lose your key card, call or stop by the program office (day) or call HBS Security directly at 617-495-5577 (night). Normally, it will take Security approximately 5-10 minutes to arrive to provide access. Please note that unlike a hotel we cannot make a duplicate key card for you on site, nor can the program staff let you back into your room. If necessary, a duplicate key card will be obtained as soon as possible.
Luggage: If desired, we will store your empty luggage during your stay. Simply fill out and attach one of the luggage tags (found in your bedroom) to each piece of luggage and place it/them outside your bedroom door. To retrieve your luggage, bring your portion of the tag(s) to the program office and the luggage will be returned to your room.
Mail/Shipping: The HBS Mail Room processes all incoming and outgoing mail on campus (Monday-Friday only). Delivery/pick-up service to/from the program office occurs three times each day at 10:00 a.m., 1:30 and 4:00 p.m. You will be notified if you receive any mail. Incoming mail/courier packages should be addressed as follows:
During your program, outgoing stamped mail can be left in the program office for pickup. Stamps, for letters and postcards only, are available in the program office. In addition, there is a U.S. Post Office in the basement of Spangler Center on campus. Outgoing courier packages (FedEx, UPS, DHL) that are packaged and addressed for charging to your account number or credit card may be dropped off in the program office by 1:00 p.m. Monday - Friday. Courier envelopes/boxes and forms are available in the program office.
At the conclusion of your program, we will provide complimentary packing materials (including boxes, tape and labels) for packing up any program materials or personal belongings to be sent/brought home. For most programs, a shipping service will be on site on or around the last day of the program to assist you with any shipping needs. Note that shipping costs vary greatly based on weight, size, destination and shipping method.
Maintenance: During regular office hours, please report any maintenance issues either to the program office (simply stop by or call 617-496-9725) or to Housekeeping by calling 617-495-6200. You may also complete a maintenance request form (available in your bedroom) and drop it off at the program office. For emergency problems at night, call Operations at 617-495-6811.
McArthur Lounge: McArthur's main lounge is located on the first floor. You will find daily newspapers here, along with an assortment of beverages and snacks.
McArthur Library: The library adjoins McArthur Lounge on the first floor. There is a wide assortment of books available, as well as a 50" plasma HDTV with cable and a DVD/VCR player.
Messages: For direct calls to your bedroom telephone number, messages can be left for you via the voice mail system, provided you have set up your voice mailbox (instructions are provided in the bedroom Directory of Services). Your room and telephone numbers will be available on registration day.
Urgent telephone messages may be received in the program office (617-496-9725) during regular office hours. You will be notified if you receive any messages through the program office, but note that class may be interrupted only in the rare occurrence of an extraordinary personal emergency.
Newspapers: Local and national newspapers are delivered daily to the main lounge on the first floor as well as to Kresge Boardroom (the main dining room). Copies of the HBS school newspaper are available by the mailboxes around the corner from the program office (during the fall and spring semesters).
Safety/Security: It is important to remember that Harvard Business School is an urban campus. Please take all possible steps to safeguard yourself and your property. Remember to close all doors securely as you enter and exit buildings. Do not leave valuables (e.g. money, passport, electronics) unattended in your bedroom, the classroom, dining hall or any other public area at any time. Use your bedroom safe (located in the closet) to store valuables. HBS is not responsible for any loss of personal property.
Smoking: In accordance with Harvard University policy, smoking is not permitted anywhere inside any Harvard Business School building at any time (this includes your private bedroom).
Telephone: Complete dialing instructions, along with domestic long-distance and international calling rates, can be found in the bedroom Directory of Services. Local calls are free of charge.
Television: Each living group lounge has cable television. The channel guide is located in a stand near the TV. There is also a TV located in McArthur Library, which adjoins the main lounge on the first floor.
Please send comments and questions about this web page to Technology Services or call us at 617-495-8835.
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