Service Management Programs

leftquoteI learned many strategies to ensure that customers are at the heart of all organizational decisions.rightquote
Michael Benjamin
General Manager
South African Breweries Ltd., South Africa
 
 

Customer service can make or break a company. Many of today’s organizations are winning in competitive markets by thinking like their customers and providing the quality and range of services customers value. Designed for senior service executives and managers, these programs offer the latest thinking on service and best practices for fostering service excellence inside and outside your firm.

Achieving Breakthrough Service

Dates and Fees

  • June 17–20, 2012 (HBS Campus)

  • $8,500

Learn how to create service models that deliver value for customers, employees, and investors—while building strategic advantage. This intensive strategy-building program helps executives and senior managers take client service to new levels. You will explore the latest thinking on customer service, explore innovations, and learn how to implement service approaches that foster loyalty, increase profitability, and accelerate growth.

program Details

Building and Leading Customer-Centric Organizations

Dates and Fees

  • May 2013 (HBS Campus)

  • TBD

Discover how successful companies align their organizations with customer needs in this intensive strategy program for senior executives. As you explore the steps and resources needed to create a truly customer-driven organization, you will gain a new perspective on your organization's challenges. You will return with a blueprint for effectively integrating tools, people, and processes around customers, thus growing and strengthening your customer base.

program Details