HARVARD BUSINESS SCHOOL | Executive Education
HBS@WORK
LEADING PROFESSIONAL SERVICE FIRMS
29 JAN–03 FEB 2017
HBS CAMPUS
In an increasingly competitive marketplace, maintaining a strategic advantage and a strong corporate culture requires top-notch talent, breakthrough ideas, and exceptional client service. To help you address these challenges and capitalize on emerging opportunities, Harvard Business School offers the Leading Professional Service Firms program. By analyzing successful service firms, you’ll learn how the service sector has evolved and what those changes mean; review key considerations for hiring, developing, and motivating top talent; and explore how to lead change that helps your company secure a competitive edge.
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BUSINESS OPERATIONS EDITION
Faculty Insights  |  Related Programs  |  Participant Testimonial  |  Publication Spotlight  |  Upcoming Programs  |  Putting Products into Services  |  AT&T’s Talent Overhaul  |  Globalization, Robots, and the Future of Work  |  Figuring Out How IT, Analytics, and Operations Should Work Together  |  Comprehensive Leadership Programs
FACULTY INSIGHTS
Hold on to Your Complexity: Bringing Multiple Identities to Work
When Professor Lakshmi Ramarajan, who teaches in our Leading Professional Service Firms program, heard about Carla Ann Harris, vice chairman of wealth management at Morgan Stanley, she was intrigued by her multiple roles—senior client adviser, singer, public speaker, writer, and philanthropist. In this HBS Working Knowledge podcast, Professor Ramarajan shares how Harris, an HBS alumna, leverages these complex roles to thrive in highly demanding and widely diverse contexts. Listen now.
RELATED PROGRAMS
JAN
08
Begins 08 JAN 2017
HBS CAMPUS
Creativity and Strategy
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JAN
22
22–27 JAN 2017
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Strategic Negotiations
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FEB
12
12–17 FEB 2017
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Leading Global Businesses
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APR
09
09–12 APR 2017
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→ More Programs
PARTICIPANT TESTIMONIAL
I found it extremely valuable to be surrounded by people in professional service firms who were grappling with the same issues as I was. I learned a great deal because I could hear from others in organizations similar to mine, acquire a structure for thinking about issues analytically, and be guided in that analysis by expert faculty who are immersed in these ways of thinking on a daily basis.” Read more testimonials.

DEBORAH DALFEN
DIRECTOR OF PROFESSIONAL RESOURCES, TORYS LLP
PUBLICATION SPOTLIGHT
Smart Collaboration: How Professionals and Their Firms Succeed by Breaking Down Silos by Heidi Gardner
Smart Collaboration:
How Professionals and Their Firms Succeed by Breaking Down Silos
Professional service firms face a serious challenge. Their clients increasingly need them to solve complex problems—from regulatory compliance to cybersecurity—the kinds of problems that only teams of multidisciplinary experts can tackle. Yet, most firms have carved up their highly specialized professional experts into narrowly defined practice areas. In Smart Collaboration, Heidi K. Gardner shows that firms earn higher margins, inspire greater client loyalty, attract and retain the best talent, and gain a competitive edge when specialists collaborate across functional boundaries. Learn more.
FEATURED RESOURCES
Putting Products into Services
A revenue-growth playbook for consultants and law firms.
AT&T’s Talent Overhaul
Can the firm really retrain hundreds of thousands of employees?
Globalization, Robots, and the Future of Work
Jeffrey Joerres, former CEO of ManpowerGroup, talks about managing the transformation of work.
Figuring Out How IT, Analytics, and Operations Should Work Together
Is there a "right" way to organize these increasingly complex relationships?
COMPREHENSIVE LEADERSHIP PROGRAMS
Developed for individuals at all levels—from top executives and general managers to up-and-coming leaders and business owners—each intensive program delivers what companies need most: outstanding leaders who can improve corporate performance and drive competitive advantage.
Program for Leadership Development
Begins 05 DEC 2016
General Management Program
Begins 01 FEB 2017
Advanced Management Program
Begins 02 APR 2017
Owner/President Management
Begins 14 MAY 2017
HARVARD BUSINESS REVIEW
Harvard Business Review
We proudly participate in the Yellow Ribbon Program.
If you are a U.S. military veteran, you may be able to use the GI Bill to provide funding for HBS Executive Education programs.
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UPCOMING PROGRAMS
NEW PROGRAM
Women on Boards: Succeeding as a Corporate Director
28 NOV–02 DEC 2016
Disruptive Innovation: Strategies for a Successful Enterprise
28 NOV–03 DEC 2016
Leadership Best Practices
29 NOV–03 DEC 2016
Aligning Strategy and Sales
04–09 DEC 2016
Risk Management for Corporate Leaders
04–09 DEC 2016
Creating Shared Value
05–07 DEC 2016
Value Measurement for Health Care
12–14 DEC 2016
Strategy for Health Care Delivery
04–06 JAN 2017
Agribusiness Seminar
08–11 JAN 2017
NEW PROGRAM
Mergers and Acquisitions
15–20 JAN 2017
Maximizing Your Leadership Potential—India
06–09 FEB 2017
INDIA
Authentic Leadership Development
12–17 FEB 2017
Finance for Senior Executives
12–17 FEB 2017
Leading Product Innovation
20–24 FEB 2017
Real Estate Executive Seminar
22–25 FEB 2017
Corporate Level Strategy
12–17 MAR 2017
Launching New Ventures
12–17 MAR 2017
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